4 Resistance to Change Online Quiz Questions

A staff member worries because they do not know how a proposed change will affect their role or whether they will succeed in the new situation. What main source of resistance does this concern illustrate?

An organization plans to introduce scheduling software. Which approach gives frontline employees meaningful participation in how the change is implemented?

A manager wants to understand an employee's concerns before responding. Which actions support listening effectively? Select all that apply.

Employees are anxious because the timeline for a change is unclear and some details are not yet known. Which response best matches their concern?

Employees use an improvised alternative instead of the required new process. What is the concise term for that alternative?

A team is skeptical about a proposed system. Earlier changes were reversed without explanation, and the team doubts that the new system solves the stated problem. Which sources of resistance are evident? Select all that apply.

After initial training for a new process, what is the most useful way to determine whether the transition needs further support?

An employee understands and agrees with a new process but cannot use it because they have not been given access to the required system. Which of the three diagnostic categories— not understanding, not agreeing, or not being able to act—best describes the immediate problem?

A team avoids a new reporting tool. Some employees may not understand its purpose, some may have had too little training, and others may have found that it duplicates existing work. Describe how the manager should respond, from initial inquiry through follow-up, and explain how the response should differ depending on the cause.

A team supports a new process but cannot adopt it because it lacks the equipment needed to do the work. Which source of resistance best describes this obstacle?

Employees doubt leaders’ assurances about a new initiative because earlier changes were poorly explained and later reversed. Which source of resistance is most directly involved?

A proposed change makes an employee fear losing valued autonomy. What source of resistance does this illustrate?

An employee misses a training session. This behavior alone is not enough to conclude that the employee is resisting the change.

An employee raises a concern about a proposed change. Which response best demonstrates listening before trying to persuade?

A change leader wants affected employees to help adapt implementation procedures, but the main decision is already final. What should the leader do to invite meaningful participation without misleading employees?

Employees understand why a new system is being introduced but lack the skills to use it. Which support best matches this obstacle?

A manager should assume that each employee’s resistance to a proposed change has exactly one cause, because different causes cannot occur at the same time.

People may differ in how they respond to change, but a leader should not assume that an employee’s concerns are merely a personality problem.