5 AWS Support Plans and Cost-Management Practice Free Online FlashCards

Do AWS Support plans reduce service charges?

Support plans provide technical help and operational guidance; they do not reduce AWS service charges.

What does Basic Support provide, and what does it lack?

Basic Support is included with every AWS account and provides account and billing help, documentation, community resources, AWS Health information, and core Trusted Advisor checks. It lacks paid plans’ technical case support.

What response target does Business Support+ offer for critical system outages?

Business Support+ offers 24/7 expert access and an initial response in under 30 minutes for business- or mission-critical systems down.

Which plan includes a designated Technical Account Manager?

Enterprise Support includes a designated Technical Account Manager and an initial response in under 15 minutes for business- or mission-critical systems down.

What proactive operational capabilities distinguish Unified Operations?

Unified Operations provides 24/7 workload monitoring and an incident management engineer response in under 5 minutes for a business- or mission-critical system down.

What do AWS Support plan response times actually promise?

They are targets for the initial response, not guarantees that the issue will be fully resolved within that time.

How is Business Support+ priced?

Business Support+ is priced per account: the greater of $29 per month or a tiered percentage of that account’s monthly AWS charges. Fees use gross charges before discounts and credits.

Which tool estimates a planned workload’s AWS cost?

Use AWS Pricing Calculator to model expected services and usage before deployment. Its result depends on the assumptions entered and is an estimate, not a guaranteed invoice.

Which tool helps investigate where a bill increased?

Use Cost Explorer to review historical spending, compare periods, and group costs by service, account, or other dimensions to investigate where a bill increased.

What happens when an AWS Budget threshold is crossed?

AWS Budgets sets cost or usage targets and alerts when actual or forecast spending crosses thresholds. Alerts do not automatically stop resources unless a suitable budget action is configured.

What does Cost Anomaly Detection do?

Cost Anomaly Detection alerts users to unusual spending patterns. It is neither a fixed spending cap nor a guarantee that new charges will be prevented.

Which source confirms the final amount owed?

The invoice confirms the final amount owed. Use Cost Explorer to analyze spending trends and drivers, not as the final authority on the amount due.