01
Choose one
1 point
A department holds a brief stand-up meeting every morning. In Schein’s framework for organizational culture, which level does this recurring, visible practice represent?
Free Practice Quiz Question List
09 Organizational Development and Change Online Quiz Questions
Use this free practice quiz with 20 questions to review 09 Organizational Development and Change, test your knowledge, and prepare for your next test or exam.
20 questions
02
Choose one
1 point
A company places employees in units such as finance, marketing, and operations. Which basis for grouping work is it using?
- A
It groups employees according to the geographic areas they serve.
- B
It groups employees according to specialized areas such as finance or marketing.
- C
It groups employees according to the products they use.
- D
It groups employees according to the stages of a production process.
03
Written response
1 point
A company publicly states that safety is its top priority. Which culture level describes this stated principle?
04
True or false
1 point
True or false: Organization development aims to address organizational concerns while also helping members build capacity to respond to future challenges.
- A
True
- B
False
05
Fill in the blank
1 point
When an organization groups work into units such as finance and marketing, it groups work by .
06
Choose all
1 point
A company wants to understand why its departments have different working norms. Select all approaches that would support a grounded diagnosis of its culture.
- A
Announce a new set of values and treat it as an accurate description of current culture.
- B
Listen to different groups because subcultures may vary across departments or locations.
- C
Examine how policies reinforce particular norms.
- D
Observe how leadership behavior and daily work reinforce particular norms.
- E
Rely only on the views of senior leaders.
07
True or false
1 point
True or false: When employees resist a proposed change, their concerns may reveal a flaw in the plan, so listening to them can help improve the change effort.
- A
True
- B
False
08
Fill in the blank
1 point
After implementing an intervention, an OD team assesses outcomes, makes adjustments, and establishes practices for continued improvement. Which OD stage is it carrying out?
09
Written response
1 point
Delays occur because two departments have unclear handoffs. An intervention will redesign the roles and processes that connect both departments. What level of OD intervention is this?
10
Choose one
1 point
A company introduces a new team process to improve coordination. Which evaluation approach best checks both implementation and results?
- A
Check whether leaders announced the change, then assume its effects.
- B
Measure only whether employees attended an initial orientation.
- C
Check whether the new process was adopted and whether coordination improved.
- D
Check whether the project stayed within budget, without assessing its outcomes.
11
Choose all
1 point
A business changes a core work process. Which areas may need adjustment so the new process works effectively? Select all that apply.
- A
Responsibilities assigned to roles
- B
Training for the new way of working
- C
The organization's dress code, regardless of its connection to the process
- D
Decision rights
- E
Measures of success
12
Open ended
1 point
A company operates in local markets that change quickly. Local teams need to respond rapidly, but the company also needs clear accountability and coordination across locations. What organization-design approach would you recommend, and why? Explain one trade-off or safeguard the company should consider.
13
Choose one
1 point
Employees begin using an unplanned workaround to handle a new customer need, and the organization later adopts that practice. Which description best fits how this change began?
- A
Incremental change
- B
Transformational change
- C
Emergent change
- D
Planned change
14
Written response
1 point
What is the name for a planned, collaborative approach that uses behavioral and social science knowledge to improve organizational effectiveness and change capacity?
15
Choose one
1 point
A company groups its finance, marketing, and operations employees into separate units so each unit can build expertise in its work area. Which basis is it using to group work?
- A
Function
- B
Product
- C
Customer
- D
Geography
16
True or false
1 point
A change team should treat resistance as potentially useful information about concerns or weaknesses in a proposed change, rather than automatically dismissing it as irrational.
- A
True
- B
False
17
Written response
1 point
In Schein's culture framework, what are visible practices and symbols such as meeting routines or office layout called?
18
Choose one
1 point
An organization replaces its established operating model with a substantially different way of delivering its services. Which description best fits this change?
- A
Incremental change
- B
Transformational change
- C
Emergent change
- D
Planned change
19
Choose one
1 point
A multi-location organization faces substantially different local conditions, and its units need to adapt quickly. Which design choice is most likely to support this need?
- A
Centralize decisions and formalize procedures to maximize uniformity
- B
Decentralize decisions so local units can respond quickly to differing conditions
- C
Increase specialization while requiring all decisions to pass through headquarters
- D
Use identical processes in every location regardless of local needs
20
Choose one
1 point
An OD team has completed interviews and gathered operational data about a service problem. What should it generally do next in the OD process?
- A
Select and implement interventions immediately
- B
Evaluate and sustain the change
- C
Analyze and share findings with relevant members
- D
Start and contract the work