04 Employee Training and Development Online Quiz Questions

Customer-service errors have increased. Employees report that the updated system is slow and that its procedures conflict. What should a manager do first?

True or false: Positive learner satisfaction ratings by themselves demonstrate that participants learned the targeted skills and applied them at work.

At which level of a learning needs assessment do you identify which employees need development and what gaps they have?

A team must learn a hands-on procedure. Which delivery approach best fits that learning objective?

Which are examples of learning evidence that can show whether participants gained targeted knowledge or skills? Select all that apply.

Name one delivery method that lets employees learn tasks in the work setting.

True or false: When a business measure improves after training, other factors may have contributed to the improvement.

Which are appropriate ways to gather transfer evidence about whether employees apply learning at work? Select all that apply.

A training objective is for employees to apply a new skill on the job. Which evaluation approach would provide the most direct evidence of that application?

A department’s work errors have risen, and its manager is considering a general training course. Describe what the manager should investigate before deciding, what kind of training would fit if employees have a relevant skill gap, and one way to evaluate learning or its later use at work.

Which sequence best describes a practical process for designing and evaluating training?

True or false: Training instruction and assessment should be aligned with the learning objectives.

What is the process called that compares the knowledge, skills, and abilities required for effective work with employees’ current capabilities?

A training team lists the steps employees must perform to complete a task and the skills those steps require. Which level of learning-needs assessment is the team addressing?

Name one delivery approach that can support an employee's individualized development and provide continued guidance.

Which learning objective gives the clearest observable behavior and standard of success for new supervisors?

Employees need to learn a hands-on procedure. Which training approach best fits that objective?

A training manager checks whether the intended audience attended and whether participants could use the course format. What kind of evidence is being collected?