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Free Practice Quiz Question List

10 Strategic and Contemporary Human Resource Management Online Quiz Questions

Use this free practice quiz with 20 questions to review 10 Strategic and Contemporary Human Resource Management, test your knowledge, and prepare for your next test or exam.

20 questions
01
True or false
1 point

True or false: A retention rate is sufficiently defined if it reports a percentage, even when its population and time period are unspecified.

  1. A

    True

  2. B

    False

02
Written response
1 point

What three-letter acronym names the framework that summarizes how HR practices can support employees' ability, motivation, and opportunity to contribute?

03
Fill in the blank
1 point

A training evaluation should check whether employees learning at work, not just whether they .

04
Choose one
1 point

A company competes through reliable customer service, so it recruits for communication skills, trains employees to resolve common issues, and includes service quality in performance reviews. Which concept best describes the connection between these HR priorities and the company's strategy?

  1. A

    Horizontal alignment, because several HR practices are being coordinated.

  2. B

    Vertical alignment, because the HR priorities support the organization's strategic focus.

  3. C

    Workforce planning, because the example is only about estimating staffing costs.

  4. D

    People analytics, because the example is mainly about combining data sources.

05
True or false
1 point

True or false: If productivity rises after a training program, that increase by itself proves the program caused the improvement.

  1. A

    True

  2. B

    False

06
Written response
1 point

What is the term for combining workforce data with operational evidence to support better organizational decisions?

07
Choose one
1 point

A service provider forecasts greater demand for digital customer support and finds that its current workforce lacks some required skills. Which response best follows strategic workforce planning?

  1. A

    Set a hiring target based only on last year's headcount.

  2. B

    Reduce training so employees can focus on current tasks.

  3. C

    Identify the capability gap, then consider recruiting, developing current staff, redesigning work, or partnering.

  4. D

    Wait for service problems to occur before changing staffing.

08
Choose all
1 point

Which of the following are workforce outcomes? Select all correct choices.

  1. A

    Retention

  2. B

    Service quality

  3. C

    Absenteeism

  4. D

    Financial performance

  5. E

    Internal mobility

  6. F

    Skill proficiency

09
Fill in the blank
1 point

Strategic workforce planning compares the workforce an organization has with the workforce it will need, considering factors such as its and .

10
Choose one
1 point

An organization is introducing an automated tool that will influence employee scheduling. Which HR approach is most consistent with responsible management of AI and automation?

  1. A

    Treat automated decisions as final so that processes remain consistent.

  2. B

    Explain how consequential tools are used, monitor their effects, and provide appropriate human review.

  3. C

    Use AI only for hiring, since other employment decisions are outside HR's remit.

  4. D

    Avoid planning for skill changes because automation affects only technology systems.

11
Choose all
1 point

An organization wants to respond to changing skill requirements. Which development practices are consistent with effective ongoing learning? Select all correct choices.

  1. A

    Link learning to real work.

  2. B

    Offer training only once, then assume skills remain current.

  3. C

    Provide fair access to development opportunities.

  4. D

    Check whether newly developed skills are applied and rewarded.

  5. E

    Measure development only by attendance.

12
True or false
1 point

True or false: For hybrid work, an organization can consider setting clear remote-work expectations and ensuring consistent access to development, while tailoring its response to its workforce and applicable law.

  1. A

    True

  2. B

    False

13
Open ended
1 point

A hospital expects greater demand for digital patient services and finds shortages in digital and communication skills. Describe how it could use strategic workforce planning and connected HR practices to respond. Include how it could evaluate whether its approach is working.

14
Choose one
1 point

A hospital expects demand for digital patient services to grow. Which action best applies strategic workforce planning?

  1. A

    Increase training hours across every department without assessing future roles.

  2. B

    Compare current workforce size, skills, roles, and locations with future needs, then plan responses to identified gaps.

  3. C

    Recruit only for roles that have recently become vacant.

  4. D

    Reduce headcount before assessing the organization’s future capabilities.

15
Choose one
1 point

A company competes through reliable customer service. Which HR approach most directly aligns HR priorities with that strategy?

  1. A

    Recruit for communication skills and train employees to resolve common customer issues.

  2. B

    Select for collaboration but reward only individual competition.

  3. C

    Use the same performance measures regardless of the organization’s strategic priorities.

  4. D

    Choose HR measures based only on which data is easiest to collect.

16
Choose one
1 point

Employees have the skills and motivation to do their jobs, but work arrangements give them little chance to contribute ideas or use those skills. Which AMO element is most directly lacking?

  1. A

    Ability, because employees need more technical knowledge.

  2. B

    Motivation, because employees need stronger incentives.

  3. C

    Opportunity, because employees need a chance to contribute effectively.

  4. D

    Alignment, because it replaces the three AMO elements.

17
Choose one
1 point

An HR team wants to compare retention across departments. What should it establish to make the measure clearly defined?

  1. A

    Compare whichever retention figures are already available, even if teams used different time periods.

  2. B

    Define the population and time period used to calculate each team’s retention rate.

  3. C

    Replace retention with recruiting spend because it is easier to count.

  4. D

    Assume that a difference between teams proves that one manager caused the result.

18
Choose one
1 point

Which measure best indicates whether employees are moving into different roles within the same organization?

  1. A

    Internal mobility

  2. B

    Recruiting spend

  3. C

    Training hours

  4. D

    Time to fill vacancies

19
Written response
1 point

What HR alignment dimension is weakened when an organization selects employees for collaboration but rewards only individual competition?

20
Written response
1 point

What should HR ensure employees in different roles have so they can build skills fairly? Enter a concise noun phrase.