Free Practice Quiz Question List

07 Employee Relations Online Quiz Questions

Use this free practice quiz with 20 questions to review 07 Employee Relations, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

True or false: An employee can be satisfied with a job without feeling involved in improving their work or organization.

A
True
B
False

Choose one

1 point

A manager needs to explain a workplace change and give employees a meaningful chance to respond. Which approach best supports two-way communication?

A
Managers announce a policy change and end the meeting without taking questions.
B
Managers explain a change, invite questions, and later tell employees what they did with the feedback.
C
Managers send the same message once and assume every employee has received it.
D
Managers ask employees for suggestions but do not acknowledge or discuss them.

Written response

1 point

What term describes employees' ability to express views, concerns, and suggestions that may influence work decisions?

Fill in the blank

1 point

Mediation is a process in which an impartial person helps participants discuss a disagreement and seek their own resolution.

Choose one

1 point

Two coworkers disagree about how a task was handed over. No serious allegation or safety concern is involved. What is the most appropriate first step to try to resolve the conflict?

A
Wait until the disagreement becomes a formal dispute before discussing it.
B
Focus on assigning blame for the entire history of the relationship.
C
Describe specific events and their effects, listen to the other person, and agree on practical next steps.
D
Ask a manager to investigate every disagreement before the people involved speak.

True or false

1 point

True or false: In mediation, an impartial person helps participants discuss a disagreement, but the participants seek their own resolution.

A
True
B
False

Written response

1 point

What is the process called when a legally recognized union and an employer negotiate over covered terms and conditions of employment?

Choose all

1 point

A company wants its employee suggestion process to provide meaningful employee voice. Select all practices that would support that goal.

A
Employees feel safe raising concerns.
B
The organization collects suggestions but gives no response.
C
The organization acknowledges feedback and explains actions or why no action was taken.
D
Employees can use suitable channels to express views that may influence work decisions.

Fill in the blank

1 point

After assessing engagement, leaders should share the results, look for differences between groups, and follow up with practical .

Choose all

1 point

Which situations should not be handled solely through informal mediation? Select all that apply.

A
A serious allegation that requires investigation.
B
A communication problem where the participants voluntarily want help discussing it.
C
A safety concern requiring action under applicable procedures.
D
A matter that must be investigated under the organization's formal procedures.

Choose one

1 point

An organization is improving employee engagement. Which plan best reflects how engagement relates to fair working conditions and resources?

A
Offer opportunities for employee voice instead of ensuring fair conditions and adequate resources.
B
Support employee voice while also maintaining fair conditions and providing adequate resources.
C
Use engagement surveys to avoid making changes to management practices.
D
Rely on stated organizational values even when actions do not match them.

Choose one

1 point

A union is legally recognized as the representative of a group of employees. Which statement best describes what may happen next?

A
The employer can choose to negotiate only with individual employees and disregard the recognized representative.
B
A collective bargaining agreement is required to cover every possible workplace issue.
C
The union and employer negotiate over covered employment terms, and may reach an agreement setting out provisions such as scheduling and grievance procedures.
D
Good-faith bargaining means the employer and union must accept every proposal made by the other party.

Open ended

1 point

Employees say that shift changes are communicated too late, and some are represented by a union. Describe a response that uses employee voice and practical follow-through, accounts for collective labor relations where applicable, and recognizes when a formal procedure may be needed.

Choose one

1 point

A company finds that some employees cannot conveniently attend team meetings. What should it do to make workplace communication more accessible?

A
Use only a digital survey so that all employees follow the same process.
B
Offer suitable communication alternatives and explain how employees can raise sensitive issues.
C
Use team meetings exclusively, since employees can raise concerns there.
D
Avoid explaining how to raise sensitive concerns so that employees choose freely.

True or false

1 point

True or false: In the United States, the National Labor Relations Act protects every worker, regardless of employer or worker type, in exactly the same way.

A
True
B
False

Choose one

1 point

A manager must communicate a major workplace change. Which approach best supports effective two-way communication?

A
Announce the decision and ask employees to follow it without discussion.
B
Explain the decision, invite questions, and report how employee feedback was addressed.
C
Ask employees to complete a survey but do not share the results.
D
Let employees raise concerns only after a change has been implemented.

Choose one

1 point

Employees complete a survey about a proposed workplace change, but management never acknowledges their responses. What would most directly make this a more meaningful employee-voice process?

A
Collect suggestions but keep the results and any decisions confidential.
B
Invite feedback only from employees who already agree with the proposed change.
C
Provide a safe way to share views, acknowledge the feedback, and explain any action or lack of action.
D
Treat every employee suggestion as a decision the organization must implement.

Choose one

1 point

An employee is content with their pay and working hours but does not feel involved in improving how the team works. Which interpretation best fits the distinction between job satisfaction and engagement?

A
The employee may be satisfied but not engaged, because satisfaction does not necessarily involve active participation or improvement.
B
The employee is necessarily engaged because satisfaction and engagement mean the same thing.
C
The employee cannot be satisfied unless they take part in organizational improvement.
D
The employee is disengaged only if they have raised a formal complaint.

Written response

1 point

When a union is legally recognized as employees’ representative, what is the process called in which it and the employer negotiate over covered terms and conditions of employment?

Written response

1 point

What is the name of the agreement that may set out negotiated provisions such as pay, scheduling, benefits, and grievance procedures?