01
Choose one
1 point
A team is updating a runbook for an authorized routine task. How should the runbook handle passwords needed to perform the task?
Free Practice Quiz Question List
3 Operational Documentation Online Quiz Questions
Use this free practice quiz with 20 questions to review 3 Operational Documentation, test your knowledge, and prepare for your next test or exam.
20 questions
02
True or false
1 point
True or false: A configuration baseline can help a team compare a system's current state with its intended, approved state.
- A
True
- B
False
03
Choose all
1 point
A team discovers that its asset inventory may be stale. Which actions support a reliable inventory? Select all that apply.
- A
Give each asset a unique identity and reconcile inventory entries with reliable discovery or management data.
- B
Let automated discovery resolve all discrepancies without human confirmation.
- C
Update the inventory when assets are introduced, modified, moved, or retired.
- D
Use identical fields for every environment, even when some fields do not serve operational needs.
04
Written response
1 point
What type of operational record captures an approved system or component state at a particular point in time, including relevant settings and approved deviations?
05
Fill in the blank
1 point
After an approved network change, which diagram should be checked to ensure the documented network connections match the deployed environment?
06
Choose one
1 point
An operations team needs to show how an application depends on a database, identity service, DNS, and an external provider. Which documentation format best fits this purpose?
- A
A logical diagram
- B
A physical diagram
- C
A service diagram
- D
A configuration baseline
07
Written response
1 point
Which diagram type shows networks, segments, security boundaries, and permitted or important connections?
08
Choose all
1 point
A team is preparing a change record for a controlled system change. Which information belongs in that record? Select all that apply.
- A
Record the reason and scope of the change.
- B
Include impact and risk assessment and approval decisions.
- C
Replace the approval process with a record of the requestor's preferred implementation.
- D
Record implementation and validation steps, rollback plans, outcomes, and follow-up links.
09
True or false
1 point
True or false: Even when a change is made as an emergency, it should be documented and reviewed afterward according to organizational policy.
- A
True
- B
False
10
Fill in the blank
1 point
To help readers get support when an article's guidance is not enough, a knowledge base article should include .
11
Choose one
1 point
An operator will use a runbook during a task that could affect service availability. Which approach makes the procedure more usable under realistic conditions?
- A
List only the normal action sequence; operators can decide what to do if a step fails.
- B
State how to recognize success, when to stop, how to recover or roll back, and how to verify service health.
- C
Focus on the system's original design and omit permissions, tools, and approvals.
- D
Provide recovery instructions but omit the owner and review information.
12
Open ended
1 point
A team is drafting a runbook for an authorized operational task. Describe the main elements it should include so an operator can perform the task, handle failures, and confirm completion.
13
Choose one
1 point
An automated comparison flags a knowledge article as potentially stale, but the system's current state is not clear. What is the most appropriate next step?
- A
Assign an accountable owner to resolve discrepancies identified by reviews or automated comparisons.
- B
Treat automated comparisons as final and leave any discrepancies unresolved.
- C
Replace the current article with an unreviewed copy whenever feedback is received.
- D
Review only low-impact articles and leave high-impact guidance unchanged.
14
True or false
1 point
True or false: Automated discovery eliminates the need for people to resolve inventory discrepancies and confirm asset ownership.
- A
True
- B
False
15
Written response
1 point
Which runbook section should an operator consult for stop conditions, rollback or recovery steps, and escalation contacts?
16
Choose one
1 point
What should a runbook specify for failure handling?
- A
Describe only the expected successful result.
- B
Specify stop conditions, rollback or recovery steps, and escalation contacts.
- C
List every possible failure without providing an action to take.
- D
Refer the operator to an unrelated general knowledge article.
17
Choose one
1 point
Which documentation format is designed to show equipment, sites, racks, cabling, and physical links?
- A
A logical diagram, which shows networks, segments, and security boundaries.
- B
A physical diagram, which shows equipment, sites, racks, cabling, and physical links.
- C
A service diagram, which shows applications, databases, and other service dependencies.
- D
A system inventory, which identifies assets and their relationships.
18
Choose one
1 point
Automated discovery finds an asset that is missing from the inventory and reports a changed configuration for another asset. What is the appropriate next step?
- A
Have people investigate the discrepancies and confirm ownership before treating the discovered data as authoritative.
- B
Replace the inventory automatically with every discovery result, without review.
- C
Ignore discrepancies unless an asset has already caused an incident.
- D
Remove the discovered assets from the inventory until purchasing records confirm them.
19
Choose one
1 point
A team is deciding how much detail to maintain for a critical service with significant business impact. Which approach best follows good documentation practice?
- A
Use the same brief inventory entry for every component, regardless of impact.
- B
Give the critical service documentation detail appropriate to its risk, including dependencies and recovery information.
- C
Document only the service owner, since the service is already in production.
- D
Record detailed recovery steps only after the service has failed.
20
Written response
1 point
What is the term for a document that gives an authorized operator repeatable instructions for a routine task or a defined incident?