06 Crisis Intervention Free Online FlashCards

What is the purpose of crisis intervention?

Crisis intervention is short-term, focused support that reduces immediate danger and distress, restores coping ability, and connects the person with appropriate ongoing care.

What should be assessed first in a crisis?

Check for urgent medical needs, including responsiveness, breathing, injuries, overdose or intoxication, withdrawal, and signs of acute illness. Do not assume behavioral change is psychiatric.

Which immediate harm risks should a crisis assessment explore?

Ask directly about suicidal thoughts or plans, intent, access to means, and recent or past attempts. Also assess thoughts of harming others, access to weapons, and immediate threats.

What should happen when a person is at imminent risk?

Current suicidal thoughts, a feasible plan with access to means, or another imminent threat requires urgent clinical evaluation. Maintain observation and do not leave the person alone while help is arranged.

How should staff communicate during de-escalation?

Have one staff member speak using a calm voice, respectful tone, and brief, concrete statements.

What physical boundaries support de-escalation?

Give the person space, keep a clear exit route, and avoid sudden movements, crowding, arguing, threats, or unwanted touch.

How can staff reduce stimulation during a crisis?

Reduce noise, the audience, and other stimulation, then allow the person time to respond.

How can staff validate feelings without endorsing unsafe behavior?

Acknowledge the person’s feelings without endorsing unsafe behavior; for example, recognize that the situation feels overwhelming and ask what would help them feel safer.

How can staff support a person’s involvement in crisis care?

Offer realistic choices and explain what will happen next. Involve the person in decisions whenever possible.

What limits apply to physical intervention during a crisis?

Use the least restrictive safe approach. Do not attempt physical intervention beyond your training, authority, and organizational policy.

How should immediate crisis interventions be selected?

Match the response to assessed risk and needs; options may include first aid, emergency medical care, continuous observation, urgent psychiatric evaluation, crisis-team support, or a safer environment.

What is a safety plan—and what is it not?

A safety plan is a practical plan developed collaboratively with the person, not a promise or contract to remain safe.