01
True or false
1 point
During the orientation phase of the nurse–client relationship, the nurse introduces their role and clarifies the purpose of contact. Is this an appropriate orientation-phase activity?
Free Practice Quiz Question List
02 Therapeutic Communication and Relationships Online Quiz Questions
Use this free practice quiz with 20 questions to review 02 Therapeutic Communication and Relationships, test your knowledge, and prepare for your next test or exam.
20 questions
02
Fill in the blank
1 point
In Peplau’s model, the phase includes exploring concerns, identifying strengths and needs, and setting goals together.
03
Choose one
1 point
A client seems unsure how to begin discussing a difficult situation. Which response is a broad opening that lets the client choose where to start?
- A
“Why haven’t you told me what is bothering you?”
- B
“Where would you like to begin?”
- C
“Let’s start by discussing your medication.”
- D
“You should tell me about your family first.”
04
Choose one
1 point
A client pauses for a long time after being asked about a personal concern. What is the most therapeutic response?
- A
Ask a series of questions until the client responds.
- B
Change the subject to reduce the awkwardness.
- C
Remain present and allow the client time to speak.
- D
Offer reassurance that there is nothing to worry about.
05
Written response
1 point
A client describes a setback, and the nurse responds, “You sound disappointed.” Enter the name of the communication technique the nurse used.
06
Choose all
1 point
Which actions support active listening during a client conversation? Select all that apply.
- A
Allow the client time to speak.
- B
Maintain physical contact throughout the conversation.
- C
Limit distractions.
- D
Use a calm tone.
- E
Adopt an attentive posture.
07
True or false
1 point
A nurse should maintain steady eye contact with every client because the same nonverbal behavior communicates respect across cultures.
- A
True
- B
False
08
Fill in the blank
1 point
When the nurse and client review progress, discuss next steps, and bring their professional relationship to a clear close, they are in the phase.
09
Choose one
1 point
A client begins to cry while discussing a painful event. Which response best supports the client without minimizing the feeling?
- A
“Don’t cry; everything will be fine.”
- B
Offer quiet presence and say, “This is painful to talk about.”
- C
Change the subject to help the client move on.
- D
Explain that other people have faced worse situations.
10
Written response
1 point
A client says, “I feel trapped.” The nurse asks, “What does ‘trapped’ mean to you?” Enter the name of the communication technique used.
11
Choose all
1 point
Which actions help maintain professional boundaries in the nurse–client relationship? Select all that apply.
- A
Maintain confidentiality according to law and policy.
- B
Explain the nurse’s role in the relationship.
- C
Ask the client for personal favors to strengthen rapport.
- D
Keep the interaction focused on the client’s well-being.
12
Choose one
1 point
A nurse is preparing to explain a care plan to a client whose preferred language is not yet known. What is the best first step?
- A
Use the nurse’s usual communication approach unless the client objects.
- B
Ask a family member to interpret without checking the client’s needs.
- C
Ask about the client’s language preferences and arrange communication support if needed.
- D
Avoid discussing language preferences so the client does not feel singled out.
13
Open ended
1 point
A client asks, “What should I do?” about a personal decision. Describe a therapeutic response that helps the client consider the decision without making it for them.
14
Choose one
1 point
A client’s behavior evokes unusually strong personal feelings in the nurse. What is the most appropriate professional response?
- A
Keep the reaction private and continue care without examining it.
- B
Share the reaction with the client to encourage a personal connection.
- C
Seek supervision and reflect on whether the reaction could affect care.
- D
Ask the client to change their behavior so the nurse feels more comfortable.
15
Choose one
1 point
A nurse meets a client for the first time, explains their role, describes the purpose of the meeting, and asks what concerns the client most. Which phase of the therapeutic relationship is taking place?
- A
Termination
- B
Orientation
- C
Working
- D
Transition
16
Choose one
1 point
A client pauses for a long time while discussing a difficult concern. What is the most therapeutic response?
- A
Ask several new questions to keep the conversation moving.
- B
Change the subject to make the client more comfortable.
- C
Remain attentive and allow the client time to continue.
- D
Explain that silence makes it difficult to help.
17
Choose one
1 point
A client says, “I’m fine,” while sitting with tense posture and a strained expression. What should the nurse do?
- A
Gently check in with the client about how they are feeling.
- B
Assume the client is hiding distress because their posture looks tense.
- C
Ignore the posture because the client said they are fine.
- D
Tell the client their body language shows that they are upset.
18
True or false
1 point
A nurse should promise a client that everything shared will remain confidential under all circumstances.
- A
True
- B
False
19
Written response
1 point
In Peplau’s model, what is the name of the phase in which the nurse and client review progress, discuss next steps, and bring their professional relationship to a close?
20
Written response
1 point
A client says they feel “trapped,” and the nurse asks, “What does that mean to you?” What therapeutic communication technique is the nurse using?