3 Communicating and Escalating Concerns Free Online FlashCards

What details make a concern report actionable?

Include what you observed, when and where it happened, who or what may be affected, and what action is needed.

What are the four parts of SBAR?

SBAR means Situation, Background, Assessment, and Recommendation; it provides a structured way to communicate complex or urgent concerns.

How should you report an immediate danger or emergency?

Follow the emergency action plan, alert the designated responder or supervisor, and contact emergency services when appropriate. Do not rely on a routine form or email.

What route can you use if a concern involves your supervisor?

Use the next level in the chain of command or the organization’s designated safety, compliance, or confidential reporting route, following applicable policy and legal requirements.

What should you do if a safety concern is not acknowledged?

Voice the safety concern at least twice. If it remains unresolved, take stronger action and use the supervisor or chain of command.

What should you clarify after handing off an escalated concern?

Ask who will take responsibility and when you should expect an update.

What if the chain of command could delay action during immediate danger?

Do not let a routine chain-of-command step delay action when there is immediate danger; follow emergency procedures without delay.

How should sensitive information be shared?

Share it only through authorized channels and only with people who need it to respond.

How should you distinguish observations from assumptions?

State direct observations separately from assumptions, and avoid blame or speculation.

How should you raise an urgent operational or safety concern?

Tell the responsible supervisor or team lead directly through an approved urgent channel, then confirm the message was received.

Where should you report a non-urgent issue or near miss?

Use the designated reporting system, meeting, or written process, and include enough detail for follow-up.

What does escalation mean when reporting a concern?

Escalation means passing a concern to someone with the authority or expertise to address it when the initial response is missing, delayed, or inadequate.