01
Choose one
1 point
You identify an urgent operational safety concern that is not an immediate emergency. Which reporting approach best matches the recommended procedure?
Free Practice Quiz Question List
3 Communicating and Escalating Concerns Online Quiz Questions
Use this free practice quiz with 20 questions to review 3 Communicating and Escalating Concerns, test your knowledge, and prepare for your next test or exam.
20 questions
02
Choose all
1 point
You are preparing a factual report about a safety concern. Select all details that support a clear, useful report.
- A
State what you directly observed.
- B
Include a guess about who is to blame.
- C
Say when and where it happened.
- D
Explain what action you are requesting.
- E
Leave out details that could help identify who or what may be affected.
03
True or false
1 point
True or false: Sensitive information about a concern should be shared only through authorized channels and with people who need it to respond.
- A
True
- B
False
04
Choose one
1 point
A hazard presents an immediate danger. Which response best follows the recommended channel guidance?
- A
Follow the emergency action plan and alert the designated responder or supervisor.
- B
Submit a routine form and wait for the normal review process.
- C
Send an email and wait for a reply before taking further action.
- D
Wait until a scheduled debrief to raise the concern.
05
Choose all
1 point
You have sent an urgent operational safety message. Select all actions that are recommended for handling this kind of concern.
- A
Tell the responsible supervisor or team lead directly.
- B
Use an approved urgent channel.
- C
Assume the message was received if it was sent.
- D
Confirm that the message was received.
06
True or false
1 point
True or false: If a routine chain-of-command step would delay action in an immediate danger, you should still wait for that step before acting.
- A
True
- B
False
07
Written response
1 point
In SBAR, which component describes the concern or possible risk?
08
Fill in the blank
1 point
When a safety concern is not acknowledged, TeamSTEPPS guidance recommends voicing it at least .
09
Written response
1 point
What is the term for passing a concern to someone with the authority or expertise to address it when the initial response is missing, delayed, or inadequate?
10
Fill in the blank
1 point
When passing a concern to the next person in the escalation route, give the original facts, actions already taken, the response received, and .
11
Open ended
1 point
During a practice session, you notice a participant using equipment in a way that could cause injury. You ask them to stop, but the risk continues and appears imminent. Describe what you should do now and what follow-up is needed after the immediate risk is controlled.
12
Choose one
1 point
A concern involves your supervisor and has not been resolved. What is the most appropriate next step?
- A
Keep raising it only with the same supervisor, regardless of the response.
- B
Use the next level in the chain of command or a designated reporting route, following applicable policy and legal requirements.
- C
Share the concern broadly with staff who are not involved in responding.
- D
Stop reporting it because the first response was inadequate.
13
Choose one
1 point
You identify a non-urgent near miss that requires follow-up. Which approach best fits the recommended reporting procedure?
- A
Contact emergency services for every near miss.
- B
Wait until the issue happens again before reporting it.
- C
Use the designated reporting system, meeting, or written process and include enough detail for follow-up.
- D
Send the details only to people who do not have a role in responding.
14
Choose one
1 point
A concise SBAR message has stated the immediate situation, relevant context, and possible risk. Which component should state the action or response being requested?
- A
Situation
- B
Recommendation
- C
Background
- D
Assessment
15
True or false
1 point
Organizations should respond promptly to reported concerns and communicate what action was taken when possible.
- A
True
- B
False
16
Written response
1 point
According to the guidance for a safety concern that is not acknowledged, what is the minimum number of times to voice the concern?
17
Choose one
1 point
You notice a near miss that presents no immediate danger. Which response best follows the reporting guidance?
- A
Wait until the issue causes harm, then report it to the supervisor.
- B
Use the designated reporting system, meeting, or written process and provide enough detail for follow-up.
- C
Send an informal message to anyone who might be interested.
- D
Use the emergency action plan regardless of the level of urgency.
18
Choose one
1 point
A safety issue needs action soon but is not an immediate emergency. What is the best way to report it?
- A
Submit it through the routine reporting form and assume it has been received.
- B
Raise it at the next scheduled team meeting.
- C
Tell the responsible supervisor or team lead through an approved urgent channel and confirm the message was received.
- D
Escalate it immediately outside the organization without first using an approved channel.
19
Choose one
1 point
You need to report a concern that involves your supervisor. Which route best follows the guidance?
- A
Report it only to the supervisor involved, using the usual route.
- B
Follow the next level in the chain of command or use a designated safety, compliance, or confidential reporting route.
- C
Stop reporting it because the normal supervisor route is unavailable.
- D
Share it broadly with coworkers so someone can decide what to do.
20
Written response
1 point
You have passed an unresolved concern to the next person in the established route. What should you ask about the timing of follow-up?