3 Communication and Collaborative Care Free Online FlashCards

What makes communication patient-centered?

It treats the patient as a partner by learning their concerns, goals, values, communication preferences, and desired involvement.

How should clinicians address a patient's need for language assistance?

Ask about communication needs and use qualified language-assistance services when needed; do not rely on children or untrained companions to interpret important clinical information.

What defines a therapeutic relationship?

It is a purposeful, professional relationship focused on the patient's health and well-being, unlike a social relationship.

What are the four parts of SBAR?

SBAR means Situation, Background, Assessment, and Recommendation; it organizes a focused message for a team member.

How do briefs, huddles, and debriefs support teamwork?

Briefs help teams plan work, huddles help them adapt to changing conditions, and debriefs help them reflect on what went well or needs improvement.

What is a patient-care handoff?

A handoff transfers patient information and responsibility from one caregiver or team to another.

What does teach-back assess?

Teach-back checks whether the clinician explained information clearly. If the patient misunderstands, explain it another way and check again.

What helps build trust in a therapeutic relationship?

Reliability, respect, empathy, privacy, and follow-through help build trust.

How can clinicians maintain boundaries and respect patient choice?

Ask permission before touch or sensitive examinations, respect boundaries, and ask whom the patient wants involved while protecting confidentiality.

How does check-back close the communication loop?

The sender gives a message, the receiver repeats or confirms key information, and the sender verifies that it was understood.

What makes a handoff safe?

It is organized, accurate, and interactive, giving the receiver a chance to ask questions, clarify details, and confirm the plan.

What task details should a handoff include?

List unfinished tasks, who is responsible for each, and when each task is due.