Free Practice Quiz Question List

3 Communication and Collaborative Care Online Quiz Questions

Use this free practice quiz with 20 questions to review 3 Communication and Collaborative Care, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

A therapeutic relationship is a purposeful professional relationship focused on the patient’s health and well-being, rather than a social relationship.

A
True
B
False

Choose one

1 point

A patient seems unsure about a new care plan. Which response best supports patient-centered communication?

A
Assume the patient wants the clinician to make every decision without discussion.
B
Ask what concerns the patient most and give them time to answer.
C
Use medical terms to make explanations more efficient.
D
Limit questions so the conversation stays focused on the clinician’s priorities.

Written response

1 point

“What concerns you most today?” is an example of what type of question?

Fill in the blank

1 point

In SBAR, the letter A identifies the clinician’s of what is happening.

Choose one

1 point

A team member gives an urgent verbal instruction. Which sequence best uses check-back?

A
The sender writes down the message, and the receiver reads it later.
B
The receiver asks a question, and the sender moves on without confirming the response.
C
The receiver repeats or confirms key information, and the sender verifies it was understood.
D
The sender gives the message to a third team member to relay.

True or false

1 point

Documenting a handoff according to workplace policy removes the need to transfer responsibility directly to the receiving caregiver.

A
True
B
False

Written response

1 point

What is the final step in the I-PASS handoff structure?

Fill in the blank

1 point

A safe handoff gives the receiving person an opportunity to ask questions and .

Choose all

1 point

Which details should be included in a handoff to support continuity of care? Select all that apply.

A
Important assessment findings and pending test results
B
The outgoing caregiver’s unrelated personal opinions about the patient
C
Tasks still to be completed, who is responsible, and when they are due
D
Anticipated risks and contingency plans

Choose one

1 point

A patient needs language assistance to discuss a care decision. Which approach is most appropriate?

A
Ask a child who is present to interpret important clinical information.
B
Use a qualified interpreter when needed and address the patient directly.
C
Speak only to the interpreter so the patient does not need to participate.
D
Skip the conversation if accessible materials are not immediately available.

Choose all

1 point

Which actions can support therapeutic communication when a patient is sharing a difficult concern? Select all that apply.

A
Reflect the patient’s feelings without judgment.
B
Offer reassurance that everything will be fine before learning more.
C
Clarify what the patient means when something is uncertain.
D
Allow silence when the patient needs time to think.
E
Blame the patient for being reluctant to discuss a concern.

Open ended

1 point

A patient’s response shows that they misunderstood instructions for care at home. Describe how the clinician should respond and what teach-back is intended to assess.

Choose one

1 point

A care team needs to adjust its plan as conditions change during work. Which team activity is designed to help?

A
A debrief, because it reflects on what went well or needs improvement after work.
B
A huddle, because it helps the team adapt to changing conditions.
C
A brief, because it is used only to document completed work.
D
A handoff, because it transfers patient information and responsibility to another caregiver.

Choose one

1 point

A team member notices a concerning change in a patient’s condition but feels uneasy about questioning the current plan. What should the team member do?

A
Wait for the next scheduled team meeting before mentioning the change.
B
Share the concern only if another team member has already raised it.
C
Communicate the relevant observation and raise the concern promptly.
D
Avoid raising the concern unless the team leader specifically requests it.

Choose one

1 point

A patient is unsure how to manage a new dressing at home. Which response best uses teach-back to check whether the instructions were clear?

A
Ask the patient to repeat the instructions to prove they were listening.
B
Ask the patient to explain or demonstrate how they will follow the instructions, then clarify and check again if needed.
C
Ask whether the patient understands and accept a yes as confirmation.
D
Give the patient a written copy of the instructions instead of discussing them.

True or false

1 point

When using an interpreter, a clinician should address the patient directly rather than directing the conversation to the interpreter.

A
True
B
False

Written response

1 point

A clinician needs to organize a focused update into what is happening, relevant context, an assessment, and a requested action. Which communication tool should the clinician use? Enter its acronym.

Choose one

1 point

Before a sensitive examination, which action best supports a professional therapeutic relationship?

A
Proceed promptly because the examination is clinically indicated.
B
Ask a family member whether the patient is comfortable with the examination.
C
Explain the planned examination and ask the patient’s permission before beginning.
D
Avoid explaining the examination so the patient does not become anxious.

Choose one

1 point

A nurse gives an urgent verbal instruction to a colleague. Which exchange best uses check-back to reduce the risk of misunderstanding?

A
The receiver repeats or confirms the key information, and the sender verifies it.
B
The sender documents the message, and the receiver reads it later.
C
The receiver acknowledges the message, and the sender moves on without confirmation.
D
A third team member summarizes the message after the sender and receiver have left.

Written response

1 point

During an I-PASS handoff, the receiver summarizes key points and asks questions to check for omissions. What is this final step called?