8 Device Care and Service Practices Free Online FlashCards

How can you reduce the risk of damaging a laptop or tablet while carrying it?

Carry laptops and tablets with two hands when practical, use a padded case, and keep liquids and food away.

What should you do before cleaning a device?

Shut down the device and unplug its charger and accessories before cleaning.

How should you clean a device’s exterior safely?

Use a soft, lint-free cloth, lightly dampened if needed. Never spray liquid directly onto the device or let moisture enter openings.

Which cleaners and materials should you use on a device?

Follow the manufacturer’s care instructions; avoid abrasive materials and household cleaners unless the manufacturer specifically permits them.

What should you do if a lithium-ion battery appears damaged or unusually hot?

Stop using and charging a battery that is swollen, cracked, leaking, hissing, smoking, or unusually hot; keep people away and follow manufacturer and local guidance.

What should you check before beginning a device repair?

Confirm the model, symptoms, warranty or service requirements, and whether the repair suits your training and tools. Do not open a device when guidance or workplace policy prohibits it.

How should you prepare a device and workspace for internal repair?

Shut down the device, disconnect power and peripherals, remove external media, and work in an ESD-safe area. Follow the service manual’s battery-disconnection procedure.

How can you prevent damage while handling repair parts?

Use the correct tools, protect the screen and case, and keep screws and components identified by location. Never force clips, connectors, or cables.

What should you document when preparing a device for service?

Record the reported problem, visible damage, accessories received, and work performed. For service shipments, include only items the provider requests.

How should you protect files before sending a device for repair?

Back up important files and check that the backup is accessible. Repair may erase data or require a system reinstall, so files may not be preserved.

What should you do before changing settings on a work- or school-managed device?

Contact the organization’s IT team before resetting the device, unenrolling it, or changing its security settings.

What account credentials should you share with a repair technician?

Share only the access needed through an approved repair process. Do not give a technician account passwords, device passcodes, or security codes.