Free Practice Quiz Question List

8 Device Care and Service Practices Online Quiz Questions

Use this free practice quiz with 20 questions to review 8 Device Care and Service Practices, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

Before cleaning a device, shut it down and unplug its charger and accessories.

A
True
B
False

True or false

1 point

Ordinary file deletion is a dependable way to erase personal information before donating a device.

A
True
B
False

Choose one

1 point

Which cleaning approach best follows the device-care guidance?

A
Spray household cleaner directly onto the screen, then wipe it with a paper towel.
B
Use a soft, lint-free cloth and lightly dampen the cloth if needed.
C
Scrub the screen with an abrasive pad to remove marks.
D
Pour a small amount of cleaner onto the keyboard and let it drain away.

Choose one

1 point

A tablet’s lithium-ion battery appears swollen. What is the safest response?

A
Continue using the device but avoid charging it overnight.
B
Press the battery flat so the device can sit evenly.
C
Stop using and charging the device, keep people away, and follow manufacturer and local guidance.
D
Remove the battery immediately, even if you are not trained to do so.

Choose one

1 point

You are preparing a device for a service shipment. Which approach is appropriate for the items you pack?

A
Send only the items the service provider requests.
B
Include every cable, card, case, and accessory in case it might be useful.
C
Leave the device powered on so the provider can inspect it immediately.
D
Add personal storage cards so the provider can test the user's files.

Choose all

1 point

Select all the steps that help protect personal information before donating, selling, or recycling a device.

A
Sign out of accounts.
B
Remove SIM and memory cards.
C
Rely on ordinary file deletion to erase personal information.
D
Use the manufacturer’s reset or secure-erasure process.

Choose all

1 point

You have confirmed that a repair is appropriate for your training and tools. Select all the steps that help make the work area safe before handling internal components.

A
Shut down the device.
B
Disconnect power and peripherals.
C
Keep external media attached so it is not misplaced.
D
Use an ESD-safe workspace.

Written response

1 point

What kind of workspace should you use to help prevent electrostatic discharge from damaging sensitive electronics during repair?

Written response

1 point

When recycling a removable battery separately, what material can you use to protect its terminals?

Fill in the blank

1 point

Before service, create a of important files and check that it can be accessed.

Fill in the blank

1 point

For a repair, do not hand over your ; use an approved repair process for any temporary access that is needed.

Choose one

1 point

At a repair handoff, which record best documents the device’s condition and service work?

A
Record the reported problem, visible damage, accessories received, and work performed.
B
Record only the device model and discard the notes once the device is opened.
C
Keep no record because the service provider can determine the device’s original condition.
D
Record the user’s account password so the handoff is complete.

Open ended

1 point

You are preparing a work-managed device for repair. Explain what you should do to protect its files and accounts before service, including who to contact and what access information you should not share.

Written response

1 point

When practical, how many hands should you use to carry a laptop or tablet?

Choose one

1 point

You are about to clean a tablet. Which approach follows safe cleaning practice?

A
Spray cleaner directly on the screen, then unplug the charger.
B
Shut down the device and unplug its charger and accessories before cleaning.
C
Leave the device running so you can check it while cleaning.
D
Use a household cleaner on a cloth without checking the device’s care instructions.

Choose one

1 point

You are preparing a device for a service shipment. What should you do with accessories and removable items?

A
Pack every accessory you own with the device, even if it is not needed.
B
Leave any memory cards and cases attached so the provider can identify them.
C
Include only items the service provider requests and remove unneeded accessories.
D
Include the device’s account password on a note inside the package.

Written response

1 point

Before handling internal components, what kind of workspace should you prepare to reduce the risk of electrostatic damage?

Choose one

1 point

A device needs repair, but you are unsure whether you are authorized and equipped to do it. What is the best first step?

A
Check the approved repair procedure, confirm the repair is appropriate for your training and tools, and follow manufacturer and workplace rules.
B
Open the device first, then check whether the repair is permitted.
C
Proceed if you have a tool that fits, even if workplace policy prohibits opening the device.
D
Ignore the warranty and service requirements if the symptoms seem familiar.

Choose one

1 point

A school-managed device may need a reset before repair. What should its user do first?

A
Reset it immediately so the service provider can start fresh.
B
Contact the organization’s IT team before resetting or changing security settings.
C
Unenroll it from management without informing anyone.
D
Change security settings first and ask IT to review them afterward.

True or false

1 point

Ordinary file deletion is a dependable way to erase personal information before donating or selling a device.

A
True
B
False