1 Stakeholder Management Foundations Free Online FlashCards

What is a stakeholder?

A stakeholder is a person, group, or organization that can affect, be affected by, or believe it is affected by a decision, activity, or outcome.

What does stakeholder management involve?

It involves identifying stakeholders, understanding their interests and possible influence, and choosing appropriate ways to involve and communicate with them.

Who counts as an internal stakeholder?

Internal stakeholders are within the organization responsible for the work, such as its employees, managers, project team, or board.

Who are primary stakeholders?

Primary stakeholders are directly involved in, rely on, or are directly affected by the work or its outcome.

Can a stakeholder be both internal and primary?

Yes. Internal/external and primary/secondary describe different aspects of stakeholders, so one person or group can fit a category from each pair.

What should a stakeholder-work scope statement clarify?

Clarify the work in view, its boundaries, whose interests count, and what is outside the exercise, including practical limits.

When should stakeholder-work objectives be set relative to mapping?

Set objectives before mapping stakeholders. The objectives help shape the mapping and guide later engagement.

How should stakeholder objectives and classifications be maintained?

Make objectives measurable and time-bound where practical, and revisit stakeholder judgments as the work or its effects change.

Why is stakeholder management more than persuasion?

Good stakeholder management makes relevant concerns visible and helps decision-makers respond to them; it is not simply persuading people to agree.

Who counts as an external stakeholder?

External stakeholders are outside the responsible organization, such as customers, suppliers, regulators, partner organizations, or community groups.

What determines whether a stakeholder is internal or external?

The distinction depends on the organizational boundary, not on importance or involvement. A contractor can work closely with a team and still be external.

Who are secondary stakeholders?

Secondary stakeholders have a more indirect connection: they may influence the work, convey information, or experience broader effects without being direct participants or intended users.