5 Stakeholder Communication and Continuous Improvement Free Online FlashCards

What is a stakeholder?

A person or group that can affect, is affected by, or has an interest in a project or its outcomes.

Why should a power–interest grid not be used to exclude stakeholders?

Use it to prioritize attention, not to ignore people. Groups with little decision-making power may still face major impacts or hold important knowledge.

What should an audience-focused project message answer?

Explain what is happening, why it matters to that audience, what happens next, what you need from them, and how they can ask questions or give feedback.

What factors guide the choice of communication channel?

Choose a channel based on the communication’s purpose, audience preferences, urgency, sensitivity, and need for discussion or a record.

How should communication timing support stakeholders?

Give people enough notice to prepare, share changes before they affect their work, and use prompt channels for urgent alerts.

What should a practical communication plan specify?

Specify the audience, purpose, message, channel, timing, owner, feedback route, and how effectiveness will be checked.

What are the stages of a stakeholder feedback loop?

Invite input, listen and record it, assess and respond, report back, and check whether the response addressed the issue.

What kinds of results can show whether communication is effective?

Assess results such as understanding, requested actions, timely decisions, issues raised through the intended route, and people’s ability to participate.

What should change when tailoring a message to different audiences?

Keep the core facts consistent, but adapt emphasis, language, detail, and the requested action to each audience.

When is a meeting or one-to-one conversation useful?

Use a meeting or one-to-one conversation when questions, decisions, disagreement, or relationship-building call for discussion.

Why assign an owner to each communication?

Assign one owner to each communication so messages stay consistent and questions receive a response.

How should a team respond when it cannot adopt a suggestion?

Explain why a suggestion cannot be adopted rather than leaving participants uncertain.