01
Choose one
1 point
A user reports that an external monitor says “No Signal” and concludes that the graphics card is broken. Which statement is an observation rather than a hypothesis?
Free Practice Quiz Question List
1 A Systematic Approach to Technical Troubleshooting Online Quiz Questions
Use this free practice quiz with 20 questions to review 1 A Systematic Approach to Technical Troubleshooting, test your knowledge, and prepare for your next test or exam.
20 questions
02
True or false
1 point
True or false: Recording a device’s model and the steps needed to reproduce its problem can help make troubleshooting findings more useful.
- A
True
- B
False
03
Fill in the blank
1 point
A description or measurement of normal operation used for comparison is called a .
04
Choose one
1 point
A monitor displays a blank screen, and its power and input settings appear correct. Which test would best help distinguish a monitor problem from a problem with the original computer?
- A
Replace the graphics card immediately.
- B
Change several display settings at once.
- C
Connect the monitor to another computer.
- D
Format the computer’s storage drive.
05
True or false
1 point
True or false: Changing several settings at once makes it easier to identify which change affected a troubleshooting symptom.
- A
True
- B
False
06
Written response
1 point
You change a setting to test a troubleshooting hypothesis, but the symptom does not improve. What should you restore?
07
Choose all
1 point
A phone has no cellular service. Which two checks specifically help investigate whether the problem is related to the service rather than a device fault? Select all that apply.
- A
Check whether the phone is in an area with coverage.
- B
Format the phone’s storage.
- C
Check the account or carrier status.
- D
Replace the phone’s display.
08
Fill in the blank
1 point
When documenting a troubleshooting change, record whether it was .
09
Written response
1 point
A drive is reporting errors, and its contents may be at risk. What should take priority before repair attempts?
10
Choose all
1 point
A change appears to resolve a problem. Which actions help verify that the fix is reliable? Select all that apply.
- A
Repeat the steps that originally produced the symptom.
- B
Assume the root cause is fixed as soon as the symptom disappears once.
- C
Check that related functions still work.
- D
When appropriate, check whether the problem recurs after a restart or reasonable use.
11
Choose one
1 point
One device cannot reach a network service, but the cause is unknown. Which approach best helps determine whether the issue is with that device or with a broader part of the connection?
- A
Replace the affected device before testing anything else.
- B
Compare its connection with another device and check the issue’s scope.
- C
Change several network settings at once.
- D
Assume the service is unavailable for every user.
12
Choose one
1 point
A technician plans to reseat an internal component. Which action follows the stated safety guidance?
- A
Power down the equipment before reseating internal components.
- B
Leave the equipment powered on while reseating components.
- C
Open any device to inspect it, even without training.
- D
Handle internal components without following safety precautions.
13
Open ended
1 point
A user reports that a storage drive intermittently disconnects and sometimes reports errors. Describe a safe, systematic troubleshooting plan, including how to protect the data, what evidence to gather, how to test possible causes, and how to verify a change.
14
Choose one
1 point
A computer's drive is disconnecting and reporting errors. Which diagnostic tool is most directly relevant to checking the drive's condition?
- A
A network status page
- B
A storage-health check
- C
A display input setting
- D
A mobile carrier account check
15
Choose one
1 point
A computer starts much more slowly than usual. Which action best uses a baseline to help investigate the change?
- A
Replace the component most often associated with the symptom.
- B
Change several settings and see whether performance improves.
- C
Compare current behavior with a known-good reference.
- D
Assume the device is operating normally unless an error appears.
16
Choose one
1 point
A display problem has several plausible causes. Which approach makes it easiest to identify whether a particular setting caused an improvement?
- A
Change one variable, observe the result, and restore the original setting if the test does not help.
- B
Change several plausible settings at once to reduce the number of tests.
- C
Keep each change in place until the entire troubleshooting process is complete.
- D
Avoid recording test results until a cause has been confirmed.
17
Choose one
1 point
A drive disconnects intermittently and reports errors. What should the technician prioritize before attempting potentially destructive repairs?
- A
Format the drive to determine whether its file system is damaged.
- B
Repeat repair attempts until the drive stays connected.
- C
Replace the drive before checking its connection or health indicators.
- D
Protect important data before repair attempts and avoid unintended destructive actions.
18
True or false
1 point
After a change appears to fix a problem, a technician should repeat the original steps that produced the symptom and check that related functions remain intact.
- A
True
- B
False
19
Written response
1 point
When documenting a setting change during troubleshooting, what should you record about the change?
20
Written response
1 point
Besides the device model, name one software or system version detail to record when documenting a technical problem.