Free Practice Quiz Question List

7 Integrated Troubleshooting Practice Online Quiz Questions

Use this free practice quiz with 20 questions to review 7 Integrated Troubleshooting Practice, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

True or false: A phone that shows a black screen and does not respond to the power button must have a failed display.

A
True
B
False

Choose one

1 point

A phone has no charging indicator and does not respond to its power button. Which is the best initial test?

A
Immediately reset the phone to factory settings.
B
Try a known-good outlet, charger, and cable, then allow time for charging.
C
Assume the display has failed and replace it.
D
Repeatedly press the power button while disconnecting and reconnecting the original charger.

Written response

1 point

When testing competing causes, what principle helps you identify which change affected the symptoms?

Fill in the blank

1 point

If a storage device may be failing, prioritize before running repairs or repeated tests.

Choose one

1 point

A laptop display goes black after a dock is connected, but audio continues. Which test best helps determine whether the docked path is involved?

A
Replace the laptop immediately because the internal display is certainly defective.
B
Change several display settings and replace the monitor at the same time.
C
Connect the monitor directly to the laptop and compare that result with the docked setup.
D
Assume the intermittent external monitor rules out the dock.

True or false

1 point

True or false: If a file-system check completes successfully, that proves the physical drive is healthy.

A
True
B
False

Choose all

1 point

After a suspected repair, select all actions that help verify the problem is actually resolved.

A
Repeat the original task under the conditions that triggered the problem.
B
Close the repair as soon as the error message disappears.
C
Check related functions and see whether the result holds after a relevant restart or reconnection.
D
Skip retesting if the device restarted successfully.

Written response

1 point

What do you call a verified-working cable, charger, or adapter used to test whether the original component is faulty?

Fill in the blank

1 point

When several users lose access to a shared folder, check whether their computers use .

Choose one

1 point

An external drive repeatedly disconnects with its original cable, but the disconnects stop with a known-good cable. What is the best-supported conclusion?

A
Treat the drive as physically healthy because the issue is intermittent.
B
Suspect the original connection if repeated disconnects stop with a known-good cable.
C
Replace both the drive and computer before gathering more evidence.
D
Assume any successful repair utility run rules out hardware failure.

Choose all

1 point

Several users cannot access one shared folder, while local applications work. Select all tests that help distinguish a network-path problem from a problem specific to that resource.

A
Test access from a device on a different connection.
B
Reset every affected computer before comparing results.
C
Check whether unrelated internet services work.
D
Assume the shared resource is working because local applications work.

Open ended

1 point

A fault returns after a repair seemed successful. What should you do next, and how should you use the earlier test results?

Choose one

1 point

Several users can reach unrelated internet services, but none can open one shared folder. Which investigation is most appropriate next?

A
Investigate the shared resource and its access path.
B
Reset every device on the network.
C
Replace each computer's network adapter.
D
Conclude the problem is resolved because internet access works.

Choose one

1 point

A laptop display works when the monitor is connected directly, but goes black when the same monitor is connected through a dock. Which part of the setup should you investigate first?

A
Replace the laptop immediately
B
Investigate the dock, its cable, or its connection
C
Assume the monitor is faulty even if it works directly
D
Reset the laptop’s network settings

Choose one

1 point

A computer slows down only during video calls, but seems normal when idle. Which test is most useful for investigating the slowdown?

A
Rely on an idle check because it avoids stressing the system
B
Reproduce the video-call condition and observe whether the fault returns
C
Replace the computer’s display without further testing
D
Change several settings at once and see whether the fault disappears

Choose one

1 point

A phone remains unresponsive after being connected to a known-good outlet, charger, and cable and given time to charge. What is an appropriate next test before concluding that service may be needed?

A
Assume the display has failed and replace it
B
Try the manufacturer’s recommended force-restart procedure for that model
C
Insert an object into the charging port to clear it
D
Keep using the original charger and cable without further testing

Choose one

1 point

An external drive continues to report errors when connected through different known-good cables and ports, with recurring read failures. What does this evidence most strongly suggest?

A
The original cable is confirmed to be faulty
B
The drive itself warrants investigation, especially if read failures recur
C
The computer’s display is causing the storage errors
D
The drive is proven healthy because it connects to another port

True or false

1 point

A repair is verified as successful as soon as the device restarts, even if the original task that triggered the fault has not been tested again.

A
True
B
False

Written response

1 point

You make several changes at once and the symptoms disappear, so you cannot tell which change helped. In a well-controlled troubleshooting test, how many changes should you make at a time?

Written response

1 point

After repairing a fault, what should you repeat under the conditions that first caused the failure?