1 Foundations of Usability and User Experience Free Online FlashCards

What does usability describe?

Usability is how well specified users can achieve specified goals with a product or service in a specified context of use.

What elements make up a context of use?

Context includes the users, their goals and tasks, available resources, and the environment in which they work.

What does effectiveness measure in usability?

Effectiveness is how accurately and completely users achieve their goals.

How can a booking process be effective but inefficient?

A task can be effective but inefficient: users may book correctly yet spend extra time repeating information across many steps.

What does usefulness assess?

Usefulness concerns whether a product’s functions meet a real need or users’ goals.

What does user experience include beyond usability?

User experience includes users’ perceptions and responses arising from actual or anticipated use, including expectations, emotions, preferences, comfort, and accomplishments.

What factors can influence user experience?

UX may be influenced by usability, product functions and performance, presentation, prior experience, and circumstances of use.

What is the focus of human-centered design?

Human-centered design focuses interactive-system development on users, their needs and requirements, their tasks, and the environments where those tasks occur.

How does human-centered design use user understanding?

Teams check design decisions against their understanding of users and refine the design as it develops; this connects needs to observable outcomes.

How should teams make usability goals actionable?

Usability goals should be tied to specific users, tasks, and contexts; measures and priorities depend on the goals and situation being considered.

What does efficiency measure in usability?

Efficiency is the resources required to achieve goals, often measured by time, effort, or number of errors.

What does satisfaction mean in usability?

Satisfaction is users’ subjective response to an experience, such as whether it feels clear, comfortable, and acceptable.