Free Practice Quiz Question List

2 User Research and Needs Analysis Online Quiz Questions

Use this free practice quiz with 20 questions to review 2 User Research and Needs Analysis, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

A team should commit to its preferred solution before researching the problem, then use research to confirm that choice. True or false?

A
True
B
False

Written response

1 point

Name a method or data source that can help estimate how widespread a known behaviour is across a larger group.

Choose one

1 point

A team needs to understand why people take a particular action and what circumstances shape that choice. Which method is the best fit?

A
A survey designed to measure how common a known preference is
B
An in-depth interview exploring users' goals, circumstances, and reasons
C
A moderated usability test observing people complete one interface task
D
A contextual observation focused on actions in the user's normal setting

Fill in the blank

1 point

A researcher records, “The participant reopened the instructions three times.” This note describes an .

True or false

1 point

During contextual observation, frequent questioning can change the behaviour being observed. True or false?

A
True
B
False

Choose one

1 point

Which statement is written as a user need rather than as a design response or requirement?

A
I need to know which documents are required before I begin so I can complete the application without stopping to search.
B
Add a checklist to the first page of the application.
C
Users must be able to see a checklist on the first page.
D
The team should test a checklist on the first page.

Written response

1 point

What is the research term for a supported pattern or insight identified across evidence?

Choose all

1 point

Which areas belong in a practical research plan? Select all correct choices.

A
Objectives and research questions
B
A single participant assumed to represent all users
C
Users and context
D
A predetermined interface solution
E
Methods and activities
F
Recruitment and access
G
Logistics and ethics
H
Analysis and sharing

Fill in the blank

1 point

When writing a user need, describe the user's rather than a feature the team has already decided to build.

Choose all

1 point

Which practices support ethical and accessible research sessions? Select all correct choices.

A
Explain the session’s purpose and what participation involves.
B
Begin recording and ask for consent afterward.
C
Make clear that participation is voluntary.
D
Assume that everyone can use the same equipment and communication method.
E
Obtain informed consent before recording or collecting personal information.
F
Arrange accessibility support and a suitable setting.

Choose one

1 point

A researcher directly observes someone reopen instructions three times, then writes, “The person did not understand them.” Which statement is the direct observation rather than an inference?

A
The participant did not understand the instructions.
B
The instructions were poorly designed.
C
The participant reopened the instructions three times.
D
The participant needed clearer guidance.

Choose one

1 point

A team knows which task it wants to examine and needs to see where users hesitate or fail while completing it in an interface. Which method should it choose?

A
An in-depth interview about past experiences and motivations
B
A survey to estimate how common a known behaviour is
C
A moderated usability test in which participants attempt the task
D
A contextual observation of work in the participant's normal setting

Choose one

1 point

Research shows applicants pause to find information on a separate document. Which statement best translates this need into a user requirement without unnecessarily prescribing the interface?

A
I need to know what information is required before I start.
B
Before the application begins, users can review the required information and documents.
C
Add a checklist to the first page.
D
Users are confused by document requirements.

Open ended

1 point

A team has notes from several research sessions, a few striking participant comments, and an early idea for a new interface feature. Explain how it should synthesize the evidence into findings, user needs, and requirements while keeping later design decisions grounded and traceable.

Choose one

1 point

A team needs to learn what people actually do in their normal work setting, including the workarounds and interruptions that shape the task. Which method is best suited to this goal?

A
A survey to estimate how common a known preference is
B
Contextual observation to see behavior, workarounds, and constraints in the usual setting
C
An in-depth interview focused on reported experiences and motivations
D
A moderated usability test of a task using an interface

Choose one

1 point

A team needs to learn how staff actually complete a task during a busy workday, including the workarounds and interruptions involved. Which approach would provide the most relevant evidence?

A
Ask participants to predict which tools they might use
B
Send a survey asking which tools they prefer
C
Observe the work in its normal setting and note tools and interruptions
D
Run a moderated test of a proposed interface without observing the current work

Written response

1 point

Before recording a research session or collecting personal information, what must researchers obtain from participants? Enter the two-word term.

Choose one

1 point

A researcher wants to understand what happened when someone last completed a service process, without suggesting a cause or solution. Which interview prompt best meets that goal?

A
You found the last step confusing, didn't you?
B
Would you prefer a shorter version of this process?
C
Would adding a checklist make this easier?
D
Tell me about the last time you completed this process. What happened next?

True or false

1 point

During observation, frequent questioning can change the behavior being observed.

A
True
B
False

Written response

1 point

What singular term describes a proposed response to research evidence?