4 Quality Management Free Online FlashCards

What is quality management?

Quality management is the coordinated work of setting quality goals, designing and controlling processes, checking results, and improving performance.

What does quality mean in quality management?

Quality means consistently meeting relevant customer and other requirements. Passing final inspection alone does not ensure quality.

What does a quality management system connect?

A QMS connects quality activities across an organization, from understanding requirements through delivery and response to feedback.

What does quality planning determine?

Quality planning determines the requirements, objectives, processes, and resources needed to achieve quality.

What is the purpose of quality assurance?

Quality assurance builds confidence that processes are designed and followed effectively; training and standardized procedures can help prevent errors.

What does quality control assess?

Quality control measures or inspects outputs to determine whether they meet requirements, such as by checking a sample for defects.

What is a process?

A process transforms inputs—such as materials, information, and labor—into outputs for a customer.

What does process control involve?

Process control defines how work should be done, monitors important results, and responds when performance changes. Measures may include defect rates, service time, rework, or complaints.

What causes common-cause variation?

Common-cause variation comes from the ordinary operation of a process.

What is statistical process control used to distinguish?

Statistical process control uses data collected over time to help distinguish ordinary process variation from unusual changes.

What does a control chart show, and what can signal a problem?

A control chart plots a process measure over time against a center line and upper and lower control limits. A point outside the limits or a nonrandom pattern can signal a need to investigate.

How do control limits differ from specification limits?

Control limits describe process behavior; specification limits define acceptable results for a product or service.