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Free Practice Quiz Question List

2 Process Analysis and Improvement Online Quiz Questions

Use this free practice quiz with 20 questions to review 2 Process Analysis and Improvement, test your knowledge, and prepare for your next test or exam.

20 questions
01
Choose one
1 point

A repair business handles a small number of highly varied jobs, and each job may follow a different route through the work area. Which process type best fits this operation?

  1. A

    Continuous process

  2. B

    Job shop

  3. C

    Repetitive or line process

  4. D

    Batch process

02
Written response
1 point

What does a diamond represent in a flowchart?

03
True or false
1 point

Work in process (WIP) measures units currently inside a process, whereas throughput measures completed units per unit of time.

  1. A

    True

  2. B

    False

04
Fill in the blank
1 point

The number of completed units per unit of time is called .

05
Written response
1 point

Expand the acronym SIPOC by listing its five elements in order, separated by commas.

06
Choose all
1 point

A team wants to test a process change using PDCA. Select all statements that correctly describe parts of the method.

  1. A

    During Plan, define the problem and establish a baseline.

  2. B

    During Do, permanently standardize the change before measuring it.

  3. C

    During Check, compare results with the baseline and look for unintended effects.

  4. D

    During Act, skip further measurement if the initial test appears successful.

07
True or false
1 point

A value stream map can show material and information flow across connected process steps, helping identify opportunities to reduce waste and waiting.

  1. A

    True

  2. B

    False

08
Fill in the blank
1 point

In a sequential process with sufficient demand, the step with the lowest effective capacity is the and limits maximum system throughput.

09
Open ended
1 point

A service team sees a long queue and wants to improve its process without assuming that the most visible delay is the root cause. Describe a sound approach to investigate and test an improvement, including how the team should use a process map, measured data, and PDCA. Explain why monitoring should continue after a change is adopted.

10
Choose one
1 point

In a flowchart, which symbol commonly represents a decision?

  1. A

    Rectangles

  2. B

    Diamonds

  3. C

    Arrows

  4. D

    Start/end symbols

11
True or false
1 point

A useful process map should represent how work actually happens, even when that differs from the written procedure.

  1. A

    True

  2. B

    False

12
Written response
1 point

What flow measure counts the units currently inside a process?

13
Choose one
1 point

Before drawing a detailed flowchart, a team wants a high-level view of suppliers, inputs, the process, outputs, and customers. Which tool best serves that purpose?

  1. A

    A flowchart that records only step times and queues

  2. B

    A map focused on material and information flow across connected steps

  3. C

    A high-level map of suppliers, inputs, process, outputs, and customers

  4. D

    A list of process participants arranged by job title

14
Written response
1 point

What map extends the view across connected process steps to show material and information flow and identify opportunities to reduce waste and waiting?

15
Choose one
1 point

A team has tested a process change and is comparing the results with its baseline while checking for unintended effects. Which PDCA phase is it carrying out?

  1. A

    Plan

  2. B

    Check

  3. C

    Do

  4. D

    Act

16
Choose one
1 point

A manager sees a long queue at one step and wants to reduce lead time. Which approach best helps avoid treating a visible symptom as the root cause?

  1. A

    Immediately add staff to the step with the longest visible queue

  2. B

    Remove the step that appears to take the longest, without further investigation

  3. C

    Use the process map and measured data to investigate causes before selecting a change

  4. D

    Increase the speed of every step by the same amount

17
Choose one
1 point

A proposed change shortens processing time but causes more errors and worsens the customer experience. How should the team judge this change?

  1. A

    It is successful whenever throughput rises

  2. B

    It is successful if the change is standardized quickly

  3. C

    It is successful as long as the bottleneck step becomes faster

  4. D

    It is not a sound improvement if it harms quality, safety, or customer experience

18
Choose one
1 point

A step has 6 hours of available work time per shift and takes 5 minutes per unit. Assuming all available time can be used for this work, what is its capacity? Use 11 hour = 6060 minutes.

  1. A

    12 units per shift

  2. B

    60 units per shift

  3. C

    72 units per shift

  4. D

    180 units per shift

19
Choose one
1 point

A clinic can register 12 patients per hour, examine 8 per hour, and check out 15 per hour. If demand is sufficient and these capacities remain effective, which step limits the maximum sustainable throughput?

  1. A

    Registration, because it occurs first

  2. B

    Examination, because it has the lowest capacity

  3. C

    Checkout, because it occurs last

  4. D

    No step; the three capacities combine into a higher system capacity

20
Choose all
1 point

A team is preparing a process map of a customer-return workflow before proposing changes. Which actions would make the map more reliable and useful? Select all that apply.

  1. A

    Define the start and end points of the process before mapping its steps.

  2. B

    Copy the written procedure exactly and use it instead of checking how the process operates.

  3. C

    Include decisions, rework loops, and waiting in the map.

  4. D

    Walk through the process with the people involved and correct gaps.

  5. E

    Add step times, queues, or errors where those measures would be useful.

  6. F

    Remove waiting from the map so it shows only activities that add value.