7 Core 2: Software Troubleshooting Free Online FlashCards

What are the main steps in software troubleshooting?

Identify the problem, establish and test a probable cause, plan and implement a solution, verify functionality, and document the result.

Which Windows tool can reveal unusually high resource use?

Task Manager helps identify unusually high CPU, memory, disk, or network use.

Why change one variable at a time when testing a theory?

Change one variable at a time. This helps show whether the change affected the symptom and isolates the cause.

What should you do before a recovery or reset operation?

Protect important data before recovery or reset operations, which may affect saved data or settings.

How should you verify a software fix?

Repeat the original task, test related functions, and confirm that security protections are active.

What can it suggest if a problem disappears in Safe Mode?

Safe Mode loads a limited set of drivers and services. If the symptom disappears, a driver, service, or startup app becomes more likely.

What is the difference between DISM and SFC?

DISM repairs the Windows component image; SFC checks protected system files and attempts to replace incorrect versions.

What does it suggest if an issue affects only one user account?

Test with another authorized account. If that account works, investigate the first user's settings or profile rather than changing system-wide settings.

How can you test whether an application crash is limited to one file?

Open a different file in the same application. If only one file fails, that file may be damaged.

What should you consider before resetting or reinstalling an application?

Use Repair when available. Consider how Reset may affect saved settings and data; reinstall only after confirming files, licenses, and configuration can be restored.

Do pop-ups, redirects, or unfamiliar extensions prove a device has malware?

These signs are not proof of malware. Confirm with security tools and other evidence.

What is a safe first response to suspected malware on a managed device?

Stop sensitive activity and notify the responsible team. On a managed or potentially compromised business device, follow incident instructions; do not wipe, reset, power off, or disconnect it unless directed.