Free Practice Quiz Question List

8 Core 2: Operational Procedures and Practice Online Quiz Questions

Use this free practice quiz with 20 questions to review 8 Core 2: Operational Procedures and Practice, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

A backup job reports success every night. Does that alone confirm that the organization can recover its data?

A
True
B
False

Written response

1 point

What is the name of an approved set of repeatable instructions for a task such as installing custom software?

Choose one

1 point

A technician is documenting a user-reported service issue for possible escalation. Which ticket entry best supports continuity while following professional documentation practices?

A
Record the user's password so the next technician can test the account.
B
Write only that the issue is fixed, to keep the ticket brief.
C
Document the reported symptom, relevant checks and results, actions taken, and next step.
D
Include a guess about the cause and blame the user for the issue.

True or false

1 point

Before connecting remotely, a technician should verify the user and obtain consent, explain the actions being taken, and end the session when the work is complete.

A
True
B
False

Written response

1 point

A Windows workstation has a 169.254.x.x IPv4 address after failing to reach the network. What is this type of address assignment called?

Choose all

1 point

Which practices together satisfy the 3-2-1 backup approach? Select all that apply.

A
Keep at least three copies of important data.
B
Keep every copy on the same type of media.
C
Use two types of media.
D
Keep all copies onsite for faster access.
E
Keep one copy offsite.

Choose one

1 point

A user needs the latest backed-up version of a file. The available backup chain consists of a full backup followed by differential backups. Which sets are generally needed for the restore?

A
Restore only the latest differential backup.
B
Restore the full backup and the latest differential backup.
C
Restore the full backup and every incremental set created since it.
D
Use the latest incremental set alone.

Choose all

1 point

A technician is preparing to replace a desktop motherboard. Which actions follow the material's safety and environmental procedures? Select all that apply.

A
Disconnect power before working inside the PC.
B
Use an ESD strap or mat and handle components appropriately.
C
Leave the PC powered to preserve its settings while replacing the motherboard.
D
Follow applicable procedures for handling and disposing of regulated materials.

Choose one

1 point

A technician receives AI-generated instructions that could affect a user's system. What is the best next step before relying on or sharing them?

A
Share it immediately if it sounds confident.
B
Check its accuracy, security, privacy, and compliance with organizational policy before relying on or sharing it.
C
Use it only if it contains no technical terminology.
D
Assume it is safe as long as it was produced for work.

Choose one

1 point

A technician must deploy a new application to many workstations. Which action best reduces risk before the production rollout?

A
Deploy it everywhere first, then document any problems.
B
Test it in a sandbox, document the scope and rollback plan, and obtain required approval.
C
Skip testing if the installer completes successfully on one computer.
D
Delete existing user profiles before testing the application.

Open ended

1 point

A laptop is reassigned to a new user, repaired, and later upgraded. Explain what asset information should be updated and why keeping those records current matters.

Choose one

1 point

A Windows workstation cannot reach the internet and has a 169.254.x.x IPv4 address. What is the best first direction for troubleshooting?

A
Replace the workstation’s SSD.
B
Investigate DHCP connectivity or lease acquisition.
C
Reinstall Windows immediately.
D
Disable the firewall permanently.

Choose one

1 point

A user reports that their company VPN is rejecting sign-in, although the laptop connects to Wi-Fi. Which status update best communicates the situation without promising an outcome the technician cannot control?

A
“The VPN is broken.”
B
“I’m checking into it and will update you when I can.”
C
“The laptop connects to Wi-Fi, but the VPN is rejecting sign-in. I’m checking the account and VPN logs with the network team. I’ll update you by 2 p.m.”
D
“The network team will definitely fix this by 2 p.m.”

Written response

1 point

A technician needs approved, repeatable instructions for installing custom software. What kind of document should they use?

Choose one

1 point

A technician is preparing to replace a desktop motherboard. Which procedure best protects the technician and the components?

A
Leave the computer connected to power and wear jewelry to improve grounding.
B
Disconnect power and use appropriate ESD precautions.
C
Place the motherboard loose on carpet while removing it.
D
Keep the computer powered on so its settings are preserved.

Written response

1 point

An organization needs a central record linking asset IDs to device details, assigned users, warranties, and configuration information. What database is suited to this purpose?

True or false

1 point

True or false: If a backup job reports success, that alone verifies that the organization can restore the required data.

A
True
B
False

Choose one

1 point

A technician is about to use remote support to troubleshoot a user’s computer. Which approach follows appropriate operational practice?

A
Connect immediately, then ask who is using the device.
B
Keep the session open after the work is done in case more help is needed.
C
Verify the user, obtain consent, explain actions, and end the session when finished.
D
Use remote access without explaining the work if the user submitted a ticket.

Fill in the blank

1 point

A serious incident requires an urgent production change. The change is an change, which still requires its emergency approval and documentation process and a review afterward.

Fill in the blank

1 point

A technician needs to recover a file for inspection without overwriting the current file at its original path. The technician should restore it to an .