Free Practice Quiz Question List

7 Core 2: Software Troubleshooting Online Quiz Questions

Use this free practice quiz with 20 questions to review 7 Core 2: Software Troubleshooting, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

Unexpected browser redirects and unfamiliar extensions appear on a device. These symptoms alone prove that the device is infected with malware.

A
True
B
False

Written response

1 point

When testing a troubleshooting theory, how many variables should you change at a time?

Choose one

1 point

Which Windows tool can provide application and system error details that you can compare with the time a problem occurred?

A
Task Manager
B
Event Viewer
C
Windows Recovery Environment
D
Microsoft Defender Offline

True or false

1 point

If a Windows problem disappears in Safe Mode, a driver, service, or startup application becomes a more likely cause.

A
True
B
False

Fill in the blank

1 point

For suspected Windows system-file corruption, run followed by from an elevated Command Prompt or Terminal.

Choose one

1 point

A computer is unusually slow, and you want to check whether CPU, memory, disk, or network use is unusually high. Which tool should you use?

A
Task Manager
B
Event Viewer
C
Startup Repair
D
Windows Recovery Environment

Choose one

1 point

Only one user experiences a problem on a Windows computer. What is the most useful next test?

A
Change system-wide settings immediately.
B
Reset Windows before testing other possibilities.
C
Test with another authorized account and investigate the first user's profile if that account works.
D
Disable security software and test again.

Choose all

1 point

A Windows update fails repeatedly. Select all checks that are useful before attempting repairs.

A
Record the update error code.
B
Check connectivity.
C
Check available disk space.
D
Check whether the update is pending or partially installed.
E
Run system-file repair commands immediately, regardless of symptoms.
F
Disable security software as a routine shortcut.

Written response

1 point

When available, what application option can you try to fix an application before considering a reset?

Fill in the blank

1 point

If Windows starts normally in a clean environment, to identify a conflict. After testing, .

Choose all

1 point

A managed business device shows several possible malware warning signs. Select all appropriate initial responses.

A
Stop using the device for sensitive activity.
B
Notify the responsible IT or security team.
C
Follow incident-response instructions and preserve the device as directed.
D
Wipe the device immediately to remove the suspected threat.
E
Power off or disconnect the device without consulting the response team.

Choose one

1 point

A security product appears to block an application that a user says is legitimate. What is the safest next step?

A
Disable the security product as a routine troubleshooting shortcut.
B
Verify the app and publisher, then use approved allow-list or support procedures.
C
Allow the detected threat so the alert disappears.
D
Reset the device before checking whether the app is legitimate.

Choose one

1 point

DISM and SFC complete successfully, but an application still crashes. What is the best interpretation?

A
The crash must be caused by malware.
B
Run the same repair commands repeatedly until the application works.
C
The checks did not establish that Windows system-file corruption caused the crash; continue isolating application-related causes.
D
Reset Windows immediately.

Open ended

1 point

An application began freezing immediately after a user installed a plug-in. Other applications work normally. Describe a safe, controlled way to test whether the plug-in is causing the problem and determine whether the fix worked.

True or false

1 point

True or false: Force-quitting an unresponsive Mac app can cause unsaved work to be lost.

A
True
B
False

Written response

1 point

A Windows computer is unusually slow, and you want to check whether one process is using excessive CPU, memory, disk, or network resources. Which utility should you use first?

Choose one

1 point

A document editor crashes when opening one document but opens other documents successfully. What is the best next test?

A
Reinstall the application immediately, without testing the document.
B
Try an appropriate recovery method for the document or open it in another compatible application.
C
Reset the operating system because the application has crashed.
D
Disable security software and retry the document.

Choose one

1 point

A problem occurs for one user, but the same task works under another authorized account on the computer. What should you investigate first?

A
Replace system files, because any account-specific symptom indicates corruption.
B
Change system-wide settings until the problem disappears.
C
Investigate the affected user’s settings or profile, since another authorized account works.
D
Reset the computer before checking whether the problem is limited to one profile.

Written response

1 point

What Windows troubleshooting approach provides a controlled way to test whether background services or startup apps are causing a problem?

Choose one

1 point

A Windows update fails repeatedly. Which set of checks is most appropriate before attempting repairs?

A
Record the error code and check connectivity, available disk space, and the update’s installation status.
B
Reset Windows immediately, without checking the error or protecting data.
C
Run system-file repair tools for every update failure, regardless of symptoms.
D
Disable security software and repeatedly retry the update.