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Free Practice Quiz Question List

03 Therapeutic Communication Online Quiz Questions

Use this free practice quiz with 20 questions to review 03 Therapeutic Communication, test your knowledge, and prepare for your next test or exam.

20 questions
01
True or false
1 point

True or false: An empathic response can acknowledge that an experience sounds frightening without claiming to know exactly how the person feels.

  1. A

    True

  2. B

    False

02
Fill in the blank
1 point

Purposeful silence allows a pause for while the caregiver remains attentive.

03
Written response
1 point

What approach to communication emphasizes safety, trust, collaboration, and choice to help avoid retraumatization?

04
Choose one
1 point

A caregiver wants to invite a person to share what has been difficult without limiting the reply to yes or no. Which question best does this?

  1. A

    Are you worried about today?

  2. B

    What has been hardest for you today?

  3. C

    Did you sleep well?

  4. D

    Would you like me to explain the plan?

05
Choose one
1 point

A person says they are worried that a medication is making them feel worse. Which response best restates the main idea without judging or reassuring falsely?

  1. A

    “You should not feel that way.”

  2. B

    “Don’t worry; the medication will be fine.”

  3. C

    “You’re worried the medication is making you feel worse.”

  4. D

    “Let’s talk about something else.”

06
Written response
1 point

A person makes an unclear statement, and the caregiver asks what the person means before responding. What communication technique is the caregiver using?

07
Fill in the blank
1 point

A therapeutic relationship has a clear purpose: .

08
Choose all
1 point

A caregiver is preparing to listen actively. Which actions support active listening? Select all that apply.

  1. A

    Reduce distractions and avoid interrupting.

  2. B

    Maintain the same amount of eye contact with every person.

  3. C

    Allow time for the person to respond.

  4. D

    Check that you understood correctly.

  5. E

    Use technical terms to make the conversation more precise.

09
True or false
1 point

True or false: Sharing a personal phone number with a person in care is appropriate if the caregiver intends to be helpful.

  1. A

    True

  2. B

    False

10
Choose one
1 point

A person becomes tearful during a conversation. Which response best acknowledges the distress while respecting the person’s choice?

  1. A

    “There’s no reason to be upset.”

  2. B

    “Let’s move on so you can calm down.”

  3. C

    “I can see this is upsetting. Would you like a moment, or would you like to tell me what’s on your mind?”

  4. D

    “You need to tell me what happened right now.”

11
Choose all
1 point

Which actions help maintain professional boundaries in a therapeutic relationship? Select all that apply.

  1. A

    Use the approved communication channels for care.

  2. B

    Make personal promises to ensure the person feels supported.

  3. C

    Protect the person’s privacy.

  4. D

    Share personal details to encourage the person to disclose more.

  5. E

    Seek appropriate guidance if a boundary becomes unclear.

12
Choose one
1 point

A person refuses a suggested care action. What is the most appropriate initial response?

  1. A

    Explain that refusing is unreasonable and repeat the instruction.

  2. B

    Ask what concerns the person and offer clear choices where possible.

  3. C

    Warn the person that care will be withdrawn if they disagree.

  4. D

    Change the subject to avoid further discussion.

13
Open ended
1 point

A person is angry and threatens the caregiver during a conversation. Describe how the caregiver should respond, including what to do if anyone may be at risk.

14
Choose one
1 point

A person gives very brief answers. Which response best invites them to share more while respecting their choice about what to discuss?

  1. A

    Ask, “You’re feeling better now, aren’t you?”

  2. B

    Ask, “What feels okay to talk about right now?”

  3. C

    Tell the person what they should discuss first.

  4. D

    Ask a series of yes-or-no questions until they explain.

15
True or false
1 point

A caregiver says, “I know exactly how you feel,” to someone who is distressed. This response fits the material’s description of empathy.

  1. A

    True

  2. B

    False

16
Choose one
1 point

A person begins to cry during a conversation. Which response best supports them while respecting their choice?

  1. A

    Reassure the person that everything will be fine.

  2. B

    Change the subject to help them stop crying.

  3. C

    Acknowledge that they are upset and offer a moment or a chance to talk.

  4. D

    Ask them to explain immediately why they are crying.

17
Written response
1 point

A caregiver remains attentive during a pause instead of rushing to fill it, allowing the person time to think or feel. What communication technique is being used?

18
Choose one
1 point

A person asks a caregiver for their personal phone number. Which response best maintains a professional boundary while still offering a way to reach the care team?

  1. A

    Share the number but ask the person not to call outside work hours.

  2. B

    Give a personal email address instead.

  3. C

    Ignore the request and leave the conversation.

  4. D

    Warmly decline and explain how to contact the care team through its usual process.

19
Choose one
1 point

A person refuses a proposed care action. Which response best supports a respectful conversation without coercion?

  1. A

    Ask what concerns them and offer clear choices where possible.

  2. B

    Insist that they comply because the care plan has already been decided.

  3. C

    Argue until they accept the caregiver’s reasoning.

  4. D

    Avoid discussing the concern and repeat the instruction.

20
Written response
1 point

A care team emphasizes safety, trust, collaboration, and choice, and aims to avoid retraumatization. What approach is the team applying?