Free Practice Quiz Question List

4 Prescription Intake and Processing Online Quiz Questions

Use this free practice quiz with 20 questions to review 4 Prescription Intake and Processing, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

True or false: If a SIG contains an unclear abbreviation, a technician should infer its likely meaning when the abbreviation is familiar.

A
True
B
False

Fill in the blank

1 point

When entering a medication amount below one, use a before the decimal point.

Written response

1 point

Which unit should be used for oral-liquid volume in electronic-prescribing directions?

Choose one

1 point

While entering an order, how should a technician select the medication product?

A
Select the product most often used for this patient, then check the prescription only if the label looks unusual.
B
Match the ingredient, strength, dosage form, route, and package or concentration to the order.
C
Choose the product with the closest name and strength, then ask the patient which one they usually receive.
D
Use the same product as a similar patient's profile when the prescribed drug name is familiar.

True or false

1 point

True or false: A paid insurance claim confirms that a prescription is clinically appropriate and legally valid.

A
True
B
False

Fill in the blank

1 point

If a prescription's directions are unclear, the technician should pause and refer the issue rather than .

Written response

1 point

A direction calls for one tablet per dose, twice daily for seven days. If pharmacy policy allows calculating the quantity, how many tablets are needed?

Choose one

1 point

A claim is rejected for a coverage-related reason, and the prescription data appears to match the order. What is the safest next step?

A
Change the prescribed quantity until the payer accepts the claim.
B
Treat the rejection as authorization to substitute a covered medication.
C
Read the rejection, correct verified claim-data errors, and refer coverage decisions or override requests appropriately.
D
Resubmit the claim repeatedly with different days' supply values until it pays.

Choose all

1 point

Select all elements that may be needed to enter a prescription's directions (SIG) clearly.

A
Dose
B
Route
C
Frequency or timing
D
Duration, when specified
E
Special instructions
F
The patient's insurance copayment

Choose one

1 point

The system receives a second electronic message that may be a duplicate of an order already entered. What should the technician do?

A
Enter both messages as active orders so neither can be missed.
B
Follow system procedures to determine whether the message is a duplicate or technical error, and avoid creating multiple active orders.
C
Delete the message and ask the patient to request a paper prescription.
D
Treat every electronic message as a new prescription, regardless of its status.

Choose all

1 point

Select all actions that help protect prescription and patient information during intake and processing.

A
Access only records needed for assigned duties.
B
Discuss patient information with anyone who knows the patient's name.
C
Verify identity before discussing protected information.
D
Use a personal messaging account when it is faster than an approved system.
E
Use approved systems and communication channels.

Open ended

1 point

During entry, the quantity and days' supply on an order appear inconsistent with the directions. What should the technician do, and what should the technician avoid doing?

Choose one

1 point

Two patient profiles have similar names, and an incoming order could belong to either person. What is the safest action before attaching the order?

A
Choose the profile with the most recent prescription history.
B
Create a second profile to avoid delaying processing.
C
Verify identifiers and follow the pharmacy's procedure for possible duplicate records before attaching the order.
D
Attach the order to whichever profile has the matching first and last name.

Written response

1 point

Which unit must be used for oral-liquid volume in electronic-prescribing certification requirements?

Choose one

1 point

A prescription arrives for a patient whose name resembles that of someone already in the pharmacy system. What should the technician do before attaching the order to a profile?

A
Create a new profile immediately so the order can be entered without delay.
B
Verify the patient’s identifiers and follow the duplicate-record procedure before attaching the order.
C
Choose the profile with the closest name match and correct it after processing.
D
Attach the order to the existing profile if the date of birth is not shown.

Choose one

1 point

While entering an order, a technician sees products with similar names and adjacent strengths. Which approach best helps prevent selecting the wrong product?

A
Select the familiar product with the closest drug name, then adjust the strength if needed.
B
Use the product from the patient’s last fill because it was previously dispensed.
C
Match the ingredient, strength, dosage form, route, and package or concentration to the prescription.
D
Choose the product with the most common strength when adjacent strengths are available.

Written response

1 point

A prescription directs $1$ tablet per dose, $2$ doses per day, for $7$ days. Assume pharmacy policy allows the technician to calculate a quantity when none is stated. What quantity follows from $1 \text{ tablet/dose} \times 2 \text{ doses/day} \times 7 \text{ days}$ ?

Choose one

1 point

A technician has prepared a medication and completed the required processing steps. What should happen before it is released?

A
Route the completed preparation for pharmacist verification and any required counseling before release.
B
Release the medication once the claim is paid, then arrange verification if a concern arises.
C
Ask the technician who entered the order to verify it and release it without further review.
D
Skip verification when barcode technology was used during preparation.

Choose one

1 point

A prescription contains an abbreviation with more than one plausible meaning. What is the appropriate technician response?

A
Use the most common interpretation and record it in the notes.
B
Copy the directions from the patient’s previous prescription.
C
Enter the directions that seem safest and ask the patient to confirm at pickup.
D
Hold the order and alert the pharmacist for review and, if needed, prescriber clarification.

True or false

1 point

A technician may independently determine that a controlled-substance prescription is valid as long as its required fields are present; the pharmacist’s responsibility applies only when information is missing. True or false?

A
True
B
False