01
True or false
1 point
A patient seems confused by pharmacy instructions. A technician should use plain language and a calm, respectful tone rather than rush the conversation.
Free Practice Quiz Question List
7 Patient Communication and Professional Practice Online Quiz Questions
Use this free practice quiz with 20 questions to review 7 Patient Communication and Professional Practice, test your knowledge, and prepare for your next test or exam.
20 questions
02
Written response
1 point
What is the abbreviation for protected health information?
03
Fill in the blank
1 point
The HIPAA standard that generally limits PHI use or disclosure to what is needed for a purpose is the standard.
04
Choose one
1 point
A patient is discussing identifiable health information at a counter where other customers may overhear. What is the most appropriate response?
- A
Continue speaking at the same volume because the pharmacy is a care setting.
- B
Lower your voice or offer a more private location when practical.
- C
Stop using all verbal communication with the patient.
- D
Move the patient's paperwork to a public counter so it is easier to access.
05
True or false
1 point
HIPAA's minimum necessary standard generally limits PHI use or disclosure, but it has exceptions, including disclosures to providers for treatment and disclosures to the patient.
- A
True
- B
False
06
Choose all
1 point
Select all actions consistent with professional conduct for a pharmacy technician.
- A
Identify yourself accurately as a pharmacy technician.
- B
Use another person's login if it helps finish a task quickly.
- C
Follow procedures and protect confidential information.
- D
Conceal a mistake if correcting it could delay service.
- E
Document or report work as required.
07
Written response
1 point
Which pharmacy professional is responsible for clinical counseling and professional judgment? Enter the role title.
08
Fill in the blank
1 point
When reporting a prescription discrepancy to the pharmacist, share the relevant facts clearly and .
09
Choose one
1 point
A patient asks you how to take a medication. What should you do?
- A
Suggest a common schedule based on what other patients do.
- B
Tell the patient to follow the label and end the conversation.
- C
Explain that this is a medication-use question and refer the patient to the pharmacist.
- D
Ask the patient to search online for instructions.
10
Choose all
1 point
Select all situations that require pausing the transaction and involving the pharmacist because they call for clinical assessment or judgment.
- A
A patient reports a possible medication allergy.
- B
A prescription has unclear or incomplete directions.
- C
A patient asks where to wait for a prescription.
- D
A patient asks what to do after missing a dose.
- E
A patient asks to change their medication therapy.
11
Choose one
1 point
A patient needs an answer to a clinical medication question, but the pharmacist is temporarily unavailable. What should you do?
- A
Release the prescription if the patient has waited a long time.
- B
Follow the pharmacy's escalation pathway and do not provide clinical advice or release the prescription to keep the line moving.
- C
Give the patient your best clinical judgment and document it later.
- D
Ask another patient to wait while you decide whether the medication is safe.
12
Open ended
1 point
A patient reports swelling after taking a medication. Explain how a pharmacy technician should respond, including what to communicate and when emergency procedures are needed.
13
Choose one
1 point
Before discussing or processing a prescription, how should a technician confirm key patient information?
- A
Use the name supplied by whoever is accompanying the patient.
- B
Skip identity confirmation if the prescription is already in the system.
- C
Use the pharmacy's required patient identifiers before discussing or processing the prescription.
- D
Ask nearby customers whether they recognize the patient.
14
Choose one
1 point
A patient asks whether a prescription medication can be taken with their blood-pressure medicine. What should the pharmacy technician do?
- A
Tell the patient the combination is probably safe if they have taken both medicines before.
- B
Explain that this is a medication-safety question and ask the pharmacist to speak with the patient.
- C
Ask the patient to search online for information about the interaction.
- D
Recommend that the patient skip one medicine until the next appointment.
15
True or false
1 point
HIPAA requires a pharmacy to eliminate every possibility that someone might incidentally overhear protected health information.
- A
True
- B
False
16
Choose one
1 point
A caller says they are the patient's relative and asks for prescription details. What should you do?
- A
Share the details because the caller says they are a relative.
- B
Follow pharmacy procedures and ask the pharmacist if authorization or permitted disclosure is unclear.
- C
Refuse to speak with any caller who is a relative.
- D
Share only the medication name without checking authorization.
17
Choose one
1 point
A caller says they are a patient's relative and asks for details about the patient's prescription. What should the technician do?
- A
Follow pharmacy procedures to confirm authorization, and ask the pharmacist if it is unclear.
- B
Share the information if the caller knows the patient's date of birth.
- C
Share details with any relative who says they help the patient.
- D
Refuse every request from a person other than the patient, without checking procedures.
18
Choose one
1 point
While processing a prescription, you notice a possible mismatch between the patient and the prescription. What is the safest next step?
- A
Complete the transaction if the prescription label looks correct.
- B
Ask the patient to decide whether the prescription belongs to them.
- C
Change the patient details yourself and continue processing.
- D
Pause the transaction and promptly alert the pharmacist to the concern.
19
Written response
1 point
What HIPAA standard generally limits the use or disclosure of protected health information to what is needed for a purpose?
20
Written response
1 point
What work artifact must a pharmacy technician never falsify?