Free Practice Quiz Question List

8 Pharmacy Operations and Billing Online Quiz Questions

Use this free practice quiz with 20 questions to review 8 Pharmacy Operations and Billing, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

As a general rule, may a pharmacy place patient-returned medication back into saleable stock if the package appears unopened?

A
True
B
False

Choose one

1 point

Two otherwise identical packages are available, and neither is expired. One expires sooner than the other. Which package should be selected first under FEFO stock rotation?

A
Select the package received most recently.
B
Select the package with the earliest expiration date.
C
Select the package with the latest expiration date.
D
Select the package with the largest quantity remaining.

Fill in the blank

1 point

When a patient has two prescription benefits, submit the claim to the first, then use that payer's response when billing the secondary payer.

Fill in the blank

1 point

If a paid claim is later canceled or corrected, submit a claim or adjustment as required so payer and pharmacy records remain accurate.

Choose all

1 point

A pharmacy technician is checking a medication shipment before adding it to inventory. Which actions are appropriate? Select all that apply.

A
Compare the shipment with the purchase order and invoice.
B
Verify the product and its strength.
C
Check the dosage form and package size.
D
Confirm the quantity and, when needed, the lot number and expiration date.
E
Accept the shipment without checking it if the outer carton is intact.
F
Place questionable or mis-shipped products directly into usable stock.

Written response

1 point

A medication is reconstituted before dispensing. What is the standard abbreviation for the date that applies to the product after it has been altered or prepared?

Written response

1 point

A medication averages 4 units of use per day, takes 5 days to arrive, and has 10 units of safety stock. Using $\text{reorder point} = \text{average daily use} \times \text{supplier lead time} + \text{safety stock}$ , what is the reorder point? Enter the number of units.

True or false

1 point

A claim rejects because of a quantity limit. It is acceptable for a technician to change the prescription quantity solely to make the claim pay.

A
True
B
False

Choose one

1 point

A refrigerator monitoring check suggests that a medication may have been stored outside its labeled conditions. What should the technician do before the product can be dispensed?

A
Segregate the product and notify the pharmacist or manager for assessment before dispensing.
B
Return the product to the shelf if it looks normal.
C
Dispense the product if the temperature excursion was brief.
D
Discard the product immediately without following pharmacy procedures.

Choose all

1 point

A recall notice lists specific product and lot information. Which actions should pharmacy staff take when responding to the notice? Select all that apply.

A
Match the product and lot information against the recall notice.
B
Promptly locate and quarantine stock that matches the notice.
C
Document the product, lot, quantity, and disposition as required by pharmacy procedure.
D
Notify the pharmacist so any needed patient or prescriber follow-up can be considered.
E
Quarantine every package of the drug, regardless of whether its lot matches the notice.
F
Return all potentially affected stock without checking the recall instructions.

Choose one

1 point

Which statement accurately describes federal physical security approaches for Schedules II–V controlled substances in a pharmacy?

A
Keep all controlled substances on an unlocked shelf behind the counter.
B
Secure them in a locked cabinet or disperse them through noncontrolled stock in a way that obstructs theft or diversion.
C
Store them in any cabinet, whether locked or not, as long as the inventory is counted.
D
Place them with noncontrolled stock in a clearly marked, easily accessible section.

Choose one

1 point

A pharmacy has no state-law or policy requirement for more frequent counts. What is the minimum federal interval for taking a new controlled-substance inventory?

A
At least once every five years.
B
At least every two years, with state law or pharmacy policy potentially requiring more frequent inventories.
C
Only when the pharmacy changes ownership.
D
Only after a discrepancy is found.

Open ended

1 point

A monitored refrigerator check shows that a refrigerated medication may have experienced a temperature excursion. Describe the steps a technician should take before anyone decides whether the product can be dispensed.

Written response

1 point

A medication averages 4 units of use per day, has a supplier lead time of 5 days, and has 10 units of safety stock. Using $\text{reorder point} = \text{average daily use} \times \text{supplier lead time} + \text{safety stock}$ , what is the estimated reorder point?

Choose one

1 point

A package appears tampered with, although its product name matches the prescription. What should pharmacy staff do?

A
Dispense it if the NDC matches the prescription.
B
Isolate it and escalate it under the pharmacy’s DSCSA procedures.
C
Return it informally to the supplier without documenting the concern.
D
Place it with ordinary stock until the pharmacist has time to review it.

Choose one

1 point

A product label lists its expiration as 09/2027, with no specific day. According to the stated FDA rule, what is the expiration date?

A
The first day of the stated month.
B
The middle day of the stated month.
C
The last day of the stated month.
D
The last day of the previous month.

Choose one

1 point

A pharmacy has unopened, short-dated stock that may be eligible for return to its wholesaler. What is the appropriate next step?

A
Check whether the supplier accepts the item and follow its authorization and packaging instructions.
B
Return it immediately; all unopened stock is returnable.
C
Send it back without authorization if the item is short-dated.
D
Transfer it to saleable stock at another pharmacy instead.

Choose one

1 point

A pharmacy finds expired controlled-substance stock that can no longer be dispensed. Which action is appropriate?

A
Place the medication in ordinary trash if it is expired.
B
Return it informally to the wholesaler with the next order.
C
Keep it in active stock until a patient requests it.
D
Use an applicable authorized collection, reverse-distribution, or destruction procedure.

True or false

1 point

True or false: HIPAA-adopted pharmacy transactions use the NCPDP Telecommunications Standard Version D.0.

A
True
B
False

Written response

1 point

Which patient cost-share term is listed alongside coinsurance and deductible?