2 Professionalism in IT Practice Free Online FlashCards

What does professionalism in IT involve?

Use technical knowledge responsibly, treat people fairly, communicate clearly, and follow appropriate rules and procedures.

What role do professional codes of ethics play?

They guide careful judgment but do not automatically answer every situation.

How should an IT professional handle mistakes and work status?

Represent your skills and work status accurately, acknowledge mistakes, and correct them promptly.

What should you do when a task exceeds your competence or authority?

Explain the limitation and seek appropriate support instead of guessing or hiding uncertainty.

How should you respond to a request to bypass access controls?

Do not bypass the control. Explain the risk, offer an approved way to restore access, and escalate pressure to violate policy.

What communication habits help clarify a user's IT issue?

Listen without interrupting, ask questions to confirm the issue, and explain technical terms in plain language.

How can an IT professional communicate about a problem without blaming anyone?

Describe what happened, what is known, and what happens next, without assigning blame.

What should guide promises about IT fixes and deadlines?

Promise only a fix or deadline supported by evidence; communicate a realistic update instead of overstating certainty.

What belongs in a concise IT handoff?

Include symptoms, completed checks, relevant timestamps, current impact, and the next agreed action.

What is the rule for sharing confidential information?

Share only what is needed, only with authorized recipients, and through approved channels.

Name practical steps for protecting confidential information.

Check recipients before sending, avoid sensitive discussions where others can overhear, and secure unattended devices and records.

What does confidentiality mean?

Preserving authorized restrictions on information access and disclosure, including protections for personal and proprietary information.