Free Practice Quiz Question List

2 Professionalism in IT Practice Online Quiz Questions

Use this free practice quiz with 20 questions to review 2 Professionalism in IT Practice, test your knowledge, and prepare for your next test or exam.

20 questions

Choose one

1 point

Some people cannot access the office network, and you do not yet know the cause. Which update communicates the situation most professionally?

A
The network is broken. I will fix it by 2 p.m.
B
The office network is unavailable for some people. I’m checking the connection and will update you by 2 p.m., even if the issue is not yet resolved.
C
The network may be down. I will let you know when I have solved it.

True or false

1 point

A user asks you to bypass an access control to save time. A professional response is to explain the risk, offer an approved way to restore access, and escalate pressure to violate policy.

A
True
B
False

Fill in the blank

1 point

When sharing confidential information, share it only with people who are to receive it, and use .

Choose one

1 point

You are handing an unresolved IT issue to a colleague. Which handoff best enables them to continue the work?

A
Symptoms, checks already completed, relevant timestamps, current impact, and the next agreed action
B
A brief description of the issue, with no details about earlier checks or planned actions
C
The names of everyone who has discussed the issue, even if they are not involved in the next step

Written response

1 point

If an IT task is outside your competence or authority, what should you do instead of guessing or concealing uncertainty?

Choose all

1 point

You are assessing an unclear, potentially high-impact IT decision. Which actions are part of systematic ethical judgment? Select all that apply.

A
Separate what is known from what is uncertain and identify who may be affected.
B
Choose the quickest option before considering possible effects.
C
Consider authorization, policy, law, privacy, safety, and professional standards.
D
Consult an appropriate supervisor or specialist when the issue is unclear, high-impact, or outside your authority.
E
Record a preferred explanation before checking the facts.

True or false

1 point

If you suspect a privacy breach, confidentiality does not justify ignoring it; you should preserve relevant facts and report the concern through the designated channel rather than investigating beyond your authority.

A
True
B
False

Written response

1 point

A colleague asks to look up a customer account for a personal reason. According to professional practice, what two conditions must account access meet?

Fill in the blank

1 point

In a systematic ethical decision process, first . After acting appropriately, in authorized systems.

Choose all

1 point

Which actions demonstrate professional conduct in IT? Select all that apply.

A
Describe your skills and the status of your work accurately.
B
Present a colleague's work as your own if it helps the team meet a deadline.
C
Acknowledge mistakes and correct them promptly.
D
Avoid accessing systems or information without authorization.
E
Use workplace resources for personal gain when the work is otherwise complete.

Choose one

1 point

A user reports that changes are not being saved, but the cause is not yet known. Which response best avoids blame while communicating responsibly?

A
You caused this problem by using the system incorrectly.
B
The system is a mess, and nobody knows how to fix it.
C
The system is not saving your changes. I’m checking the issue and will explain the next step once I confirm what is happening.

True or false

1 point

A professional may use workplace resources for improper personal gain as long as this does not interfere with their assigned work.

A
True
B
False

Choose one

1 point

You receive an unclear request that could affect users’ privacy and falls outside your usual responsibilities. What is the most appropriate first response?

A
Make the change immediately, since delay might create more work.
B
Ask a colleague to make the change without documenting the request.
C
Clarify what is known, consider who could be affected and what obligations apply, then seek appropriate advice before acting.
D
Ignore the request without explaining the concern or recording the decision.

Open ended

1 point

You notice a possible privacy issue involving customer information, but you are uncertain about its scope and do not have authority to investigate it. Explain how you should respond, including how you would seek guidance, handle information, and document the concern.

Written response

1 point

In a colleague handoff, what time-related detail should be included along with symptoms and checks already completed?

Choose one

1 point

An IT professional discovers that a report they sent contained an inaccurate work status. What is the most professional response?

A
Leave the report unchanged unless someone notices the error.
B
Acknowledge the mistake and correct it promptly.
C
Describe the error as someone else’s responsibility.
D
Wait until the next scheduled review before mentioning it.

Written response

1 point

If a task is outside an IT professional’s competence or authority, what should they seek after explaining the limitation rather than guessing?

Choose one

1 point

A user asks you to bypass an access control to save time and pressures you to ignore policy. What is the most appropriate response?

A
Bypass the control once, then notify the user afterward.
B
Ask the user to take responsibility for the workaround.
C
Explain the risk, offer an approved way to restore access, and escalate through the appropriate channel if pressured to violate policy.
D
Share another user’s credentials so the request can be completed.

Choose one

1 point

A user reports an outage, but you do not yet know its cause or how long it will take to resolve. Which response best sets expectations?

A
Promise the issue will be fixed by the end of the day.
B
Explain what is known, what you are checking, and when you will update the user.
C
Tell the user the network is broken and end the conversation.
D
Avoid giving any information until the issue is fully resolved.

Choose one

1 point

You need to send a customer record to a colleague to complete an authorized work task. Which approach best protects confidentiality?

A
Send the full record to anyone who asks for it.
B
Share it with a colleague through any convenient channel if the colleague works in IT.
C
Share only what is needed with authorized recipients through approved channels.
D
Discuss the record in a public area as long as no file is sent.