01
True or false
1 point
A routine, low-risk change is covered by a documented, preapproved procedure. Each instance should still be recorded and performed according to that procedure. True or false?
Free Practice Quiz Question List
5 IT Change Management Online Quiz Questions
Use this free practice quiz with 20 questions to review 5 IT Change Management, test your knowledge, and prepare for your next test or exam.
20 questions
02
Written response
1 point
An authorized reviewer approves a proposed change. What record should retain the approval decision and its rationale?
03
Choose one
1 point
A planned change is not covered by a preapproved routine procedure and does not address an active emergency. Which approach fits the change?
- A
Treat it as a standard change because it is planned.
- B
Treat it as a normal change and obtain approval before implementation.
- C
Treat it as an emergency change because approval is needed.
- D
Implement it first, then decide which category applies.
04
Fill in the blank
1 point
When assessing a change, estimate the and impact of failure.
05
Choose all
1 point
A team is preparing a notice for people affected by a change. Select all the information the notice should provide.
- A
What is changing and why
- B
When the change will happen
- C
Sensitive operational details that should be protected
- D
Effects or actions people should expect
- E
Where affected people can get help
06
Choose one
1 point
During planning, a change's scope expands to include another affected system. What should the team do about its assessment?
- A
Keep the original assessment unchanged unless an outage occurs.
- B
Continue because the initial assessment has already been approved.
- C
Review the assessment because the scope or conditions have changed.
- D
Expand the change to cover the new conditions without reassessment.
07
Written response
1 point
What plan should a change request include for restoring the previous state if the implementation fails?
08
True or false
1 point
Once a normal change is approved, the implementer may exceed its approved scope if doing so seems useful. True or false?
- A
True
- B
False
09
Choose all
1 point
A team is about to begin an approved change. Select all the readiness checks it should complete before implementation.
- A
Confirm the change is authorized.
- B
Confirm the approved scope and timing.
- C
Add unapproved work while access is available.
- D
Confirm access and dependencies.
- E
Confirm backups or saved configurations are available.
- F
Confirm rollback readiness.
10
Choose one
1 point
During an implementation, monitoring shows that the results fail the agreed criteria. What is the appropriate response?
- A
Continue until the maintenance window ends, then evaluate.
- B
Expand the change to address the failure without further approval.
- C
Pause or roll back if results fail the agreed criteria or create unacceptable risk.
- D
Stop monitoring and complete the implementation record.
11
Fill in the blank
1 point
After implementation, check that monitoring, access, , and user workflows behave as expected.
12
Open ended
1 point
An administrator is authorized to change a firewall rule so an application can reach a new service. Explain how the administrator should prepare, carry out, and verify the change, including what to do if validation fails.
13
Choose one
1 point
A change has been implemented, but post-implementation validation fails. What should the team do?
- A
Close the change record because implementation is complete.
- B
Follow the rollback plan or escalate through incident procedures.
- C
Repeat the implementation without documenting the failure.
- D
Wait for routine review before taking action.
14
Choose one
1 point
A team needs to carry out a routine, low-risk update using a documented procedure that has already been approved. Which change category best fits?
- A
Emergency
- B
Standard
- C
Normal
15
True or false
1 point
A normal change has been approved, but an unexpected opportunity arises to expand its scope during implementation. The existing approval permits the team to proceed with the expansion. True or false?
- A
True
- B
False
16
Written response
1 point
A proposed change is not covered by a preapproved routine procedure and is not urgent. It needs case-by-case assessment and approval before implementation. What category is it?
17
Choose one
1 point
A team is preparing a request for a change that could affect a critical service. Which addition best helps reviewers control the work if the change does not perform as intended?
- A
A list of affected users, without any information about how success will be checked
- B
The desired result and implementation steps, with no plan for failed validation
- C
Validation criteria, monitoring arrangements, and a rollback or recovery plan
- D
The implementation schedule, while leaving risk assessment to be completed afterward
18
Written response
1 point
Before implementing a change, a team prepares a plan for returning to the previous state if validation fails. What is this plan called?
19
Choose one
1 point
A planned service change may require users to take action and may generate support requests. Which communication plan best prepares affected people while following change-management guidance?
- A
Only the implementation time and the name of the administrator
- B
What is changing, why and when, what effects or actions to expect, and where to get help
- C
The full technical configuration, including sensitive operational details
- D
The expected outcome, with notice sent only after implementation
20
Choose one
1 point
During planning, a dependency changes and the proposed work now affects an additional service. What should the team do about its change assessment?
- A
Reassess the change because its risks or impacts may have changed
- B
Continue under the original assessment because approval has already been granted
- C
Update the assessment only after implementation is complete
- D
Treat the expanded scope as automatically covered by the original approval