9 Supply Chain Performance, Risk, and Improvement Free Online FlashCards

What is a key performance indicator (KPI)?

A key performance indicator (KPI) is a measurable indicator of progress toward an objective.

Which performance dimensions does SCOR cover?

SCOR groups measures into reliability, responsiveness, agility, cost, profit, asset management, environmental performance, and social performance.

What does perfect order fulfillment measure?

It is the share of orders delivered on time, complete, undamaged, and with correct documentation.

What is order fulfillment cycle time?

Order fulfillment cycle time is the time from receiving an order to delivering it.

Why should supply chain KPIs be interpreted together and in context?

Reducing inventory can improve working capital but increase stockouts and weaken service. Results should be compared with a baseline and interpreted in context.

What is supply chain resilience?

Supply chain resilience is the ability to prepare for disruption, respond, and recover while maintaining or restoring essential operations.

What is supply chain risk management (SCRM)?

Supply chain risk management systematically identifies vulnerabilities and threats across suppliers, products, and activities, then selects ways to reduce their effects.

What factors help assess a supply chain risk?

Assess likelihood, potential impact, time to recover, and how easily a disruption could spread.

How can organizations mitigate supply chain risks proportionately?

Options include qualifying alternate suppliers, targeted safety stock, diversified routes, flexible capacity, stronger supplier controls, and response plans. Choose measures proportionate to criticality and recovery time.

What does supply chain sustainability consider?

It considers environmental and social effects across product and material life cycles, alongside economic viability.

Why assess sustainability across a product’s life cycle?

A life-cycle view can reveal impacts from material extraction, manufacturing, distribution, use, and end-of-life management that a single facility or transport leg may miss.

What makes supply chain visibility useful and dependable?

Visibility can enable earlier responses to delays, shortages, or quality issues, but useful decisions depend on timely, consistent data, accountability, interoperability, and cybersecurity.