Use this free practice quiz with 20 questions to review 2 Identifying Stakeholders, test your knowledge, and prepare for your next test or exam.
A company is identifying stakeholders for a project and defines its boundary as the company itself. A supplier provides technology to the project but is not part of the company. How should the supplier be classified relative to that boundary?
Internal stakeholder
External stakeholder
Indirect stakeholder only
Not a stakeholder
A team wants to trace a service from the first step to the last and identify who performs, receives, supports, or depends on each step. Which mapping technique best fits this goal?
Process or service map
Power–interest matrix
Category checklist
Stakeholder register
A project team has compiled a broad stakeholder list. What is an appropriate next use of a power–interest matrix?
Use it first to remove people with little influence from the stakeholder list.
Use it to replace conversations with affected groups.
Use it after compiling a broad list to help plan analysis and engagement.
Use it to decide which stakeholder groups speak with one voice.
A clinic is introducing an online appointment system. Which groups should be included for further consideration because they may use the system, help others access it, or have relevant concerns? Select all that apply.
Patients who may use the online appointment system
Caregivers who help patients book appointments
A department with no role in the system and no plausible connection to its effects
Representatives concerned with privacy or accessibility
A project team wants to validate its initial stakeholder list. Which actions are consistent with a thorough validation process? Select all that apply.
Review relevant records such as process maps, contracts, or service plans.
Speak with representatives of affected groups.
Ask interviewees who else could be affected, depend on the work, or help explain its effects.
Assume the first list is complete if project leaders agree.
Compare the names against category checklists and maps.
True or false: Someone can be a stakeholder because they believe they are affected by a project, even if the project team has not confirmed a significant effect.
True
False
True or false: If a project’s supplier or operating process changes, the team should revisit its stakeholder list.
True
False
What stakeholder category describes a person or group that may not use or deliver a project’s result but may experience its effects through changed workflows, access, costs, or safety?
What is the name of the working record used to document stakeholder candidates and details such as their connection to the project and possible effects?
Stakeholder identification means building a broad, list—not deciding yet whose opinions matter most.
When using an influence or relationship map, follow links rather than stopping at the immediate team.
A city is planning a new system for residents to pay transit fares. Describe a practical approach the project team could use to identify and maintain a broad stakeholder list. Include how it would define the scope, find candidates, check for gaps, validate the list, and keep it current.
A project team has identified immediate partners but suspects that other organizations depend on the affected process upstream and downstream. Which technique is best suited to tracing those connections?
Category checklist
Influence or relationship map
Power–interest matrix
Stakeholder register
A company is identifying stakeholders for a project and has defined its boundary as the company itself. A supplier is working closely with the project team. How should the supplier be classified?
The supplier is internal because it works closely with the project team.
The supplier is external to the organization, though closely involved in the project.
The supplier is not a stakeholder because it is not part of the organization.
The supplier's status cannot be described until the project is complete.
If a person may experience a plausible effect from a project, that is a reason to include them for further consideration, but it does not prove the effect will be significant.
True
False
A clinic is introducing an online appointment system. Which group could be an indirect stakeholder because of how the new service affects access?
Only clinic leaders, because they approve the system.
Only patients who book appointments themselves.
Caregivers who help patients book appointments.
Only the software supplier, because it provides the system.
What record can a project team use to capture stakeholder candidates, their connection to the project, and possible effects or interests?
A team has listed a broad community group as one stakeholder. What is the best next step to avoid overlooking differences in how members may be affected?
Keep the broad group label because its members are likely to have identical experiences.
Identify relevant roles, locations, or people within the group and consider who may be underrepresented.
Exclude the group unless it has a single representative who speaks for everyone.
Wait until engagement begins before noting any differences within the group.
A team wants to trace a service from its first step to its last and identify who performs, receives, supports, or depends on each step. Which mapping technique best fits this task?
A process or service map that follows the work from beginning to end.
A power–interest matrix used to prioritize attention.
A category checklist used to sort candidate stakeholders into groups.
A stakeholder register used to record candidate details.
When considering a potential stakeholder, what concise question should the team ask to identify a possible effect?
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