01
Choose one
1 point
A team needs to understand what applicants experience and why they choose particular steps. Which method is most directly suited to revealing experiences and reasoning?
Free Practice Quiz Question List
2 Researching Users and Contexts Online Quiz Questions
Use this free practice quiz with 20 questions to review 2 Researching Users and Contexts, test your knowledge, and prepare for your next test or exam.
20 questions
02
True or false
1 point
A team conducts a small qualitative research round and finds a recurring behavior. The findings can be treated as a statistical estimate of how common that behavior is.
- A
True
- B
False
03
Fill in the blank
1 point
Complete the statement: Prioritize research questions that will inform a specific next .
04
Written response
1 point
What should an interviewer ask participants for instead of relying on general claims?
05
Choose one
1 point
A team is recruiting participants for research on a service used by people with different circumstances. Which recruitment approach best supports an inclusive understanding of users?
- A
Recruit only people who already use the service frequently.
- B
Include current or potential users with differing abilities, experience levels, and access needs.
- C
Recruit only people who are available at the team’s usual meeting time.
- D
Choose participants based solely on whether they agree with the team’s assumptions.
06
Choose all
1 point
Which sources could provide evidence for understanding how people complete a task? Select all correct choices.
- A
Observed actions during the activity
- B
The research team’s preferred solution
- C
Participants’ words
- D
Artifacts participants use
- E
Relevant existing information, such as support logs or service data
07
True or false
1 point
In an interview, asking neutral questions about real experiences is preferable to asking leading questions or inviting guesses about hypothetical future behavior.
- A
True
- B
False
08
Choose one
1 point
A researcher is preparing a discussion guide for in-depth interviews. Which approach best fits the recommended preparation?
- A
A fixed list of leading questions that discourages participants from describing unexpected experiences.
- B
A set of hypothetical scenarios asking participants to predict what they might do.
- C
An introduction, logically sequenced topics, open starter questions, and possible follow-ups, tested before use.
- D
A list of conclusions the interviewer should confirm with each participant.
09
Fill in the blank
1 point
Complete the guidance: If an action is unclear during observation, ask a follow-up question rather than its meaning.
10
Choose all
1 point
A researcher observes someone completing an activity in its usual setting. Which contextual influences might this observation reveal? Select all correct choices.
- A
Tools used during the activity
- B
Interruptions and workarounds
- C
Participants’ predictions about a hypothetical future feature
- D
Other people involved in the activity
- E
Accessibility barriers and local rules
11
Written response
1 point
What term names the method of watching an activity where it normally occurs?
12
Choose one
1 point
A team is deciding how to handle research notes and recordings. Which practice best reflects the ethical guidance?
- A
Begin recording before explaining the study so the session is not interrupted.
- B
Explain the study, obtain informed consent, respect privacy, and store research materials securely.
- C
Include identifying details in notes so participants can be recognized later.
- D
Collect more personal information than the research questions require.
13
True or false
1 point
The way a researcher conducts an observation can affect the natural activity to some extent, so the researcher should record how the session was conducted.
- A
True
- B
False
14
Choose one
1 point
A team has gathered evidence from several participants and research methods. Which next step is most appropriate for interpreting the findings?
- A
Treat the most memorable comment as proof of a widespread need.
- B
Ignore evidence that conflicts with the team’s first explanation.
- C
Use one participant’s behavior to estimate how common that behavior is.
- D
Compare evidence across participants and methods, examine patterns and differences, and consider contradictions.
15
Open ended
1 point
A team is investigating how people arrange prescription refills. Interviews suggest that some participants rely on family reminders, while observation shows medication packaging and a phone calendar are part of the routine. Explain what each method contributes, why combining their findings is useful, and how the team should treat an explanation based on these findings.
16
Choose one
1 point
A team assumes that people find its application confusing. Which research question is most likely to produce evidence that can guide a specific design decision?
- A
Do applicants think the application is confusing?
- B
How do applicants complete this task now, and where do they encounter difficulty?
- C
Would applicants like a redesigned application?
- D
Which application features do applicants prefer?
17
Choose one
1 point
A team wants to understand both why people follow a particular routine and what they actually do while carrying it out. Which approach best matches the strengths of the methods?
- A
Use interviews to see actions and observation to understand participants’ reasoning.
- B
Use interviews to estimate how common behaviors are and observation to collect preferences.
- C
Use interviews to explore experiences and reasoning, and observation to see actions and conditions in context.
- D
Use either method interchangeably because both provide the same kind of evidence.
18
Choose one
1 point
A team is planning research on a service used by people with different levels of experience and access needs. Which participant strategy best supports the research?
- A
Recruit current or potential users with varied abilities, experience levels, and access needs.
- B
Recruit only experienced users so their answers are consistent.
- C
Recruit whoever is easiest to contact, regardless of whether they can answer the research questions.
- D
Recruit only people who already use the product in the intended way.
19
Written response
1 point
A participant rereads delivery options and then calls a family member before choosing. The researcher suggests that the options may not provide enough information for a confident choice. What single term describes this interpretation, which should be examined rather than treated as established fact?
20
Written response
1 point
Before observing a participant during a research visit, what should the researcher obtain after explaining the study?