2 People, Leadership, and Stakeholder Engagement Free Online FlashCards

How should a project manager adapt leadership?

Leadership helps people work toward shared outcomes. A project manager adapts their approach to the team, situation, risk, and decision.

What does servant leadership emphasize?

Listen, remove impediments, support development, and give people authority appropriate to their responsibilities.

What should a team establish to turn project vision into shared expectations?

Clarify the project purpose, desired outcomes, shared expectations, roles, decision boundaries, and working agreements.

What team-development phases can help diagnose a team’s needs?

Orientation, disagreement, normalization, and effective performance. Use these phases as a diagnostic model, not as a fixed sequence every team must follow.

What is a project stakeholder?

A person, group, or organization that can affect, be affected by, or perceive itself to be affected by the project or its outcome.

What does ongoing stakeholder analysis involve?

Identify stakeholders early and keep looking for new ones as the project evolves; analyze their needs, influence, impact, expectations, concerns, and support.

How should a project manager address conflicting stakeholder expectations?

Make the differences explicit, clarify business outcomes and constraints, and seek an agreed outcome or decision. Record decisions and escalate unresolved matters when needed.

What should a project communication plan determine?

Determine who needs or provides information, what is needed and why, the expected response, when and how often to share it, and how to deliver and protect it.

How do push and pull communication differ?

Push communication sends information to recipients but does not prove they understood it. Pull communication makes information available for recipients to access when needed.

What makes a communication feedback loop effective?

Invite questions, confirm understanding, track decisions and actions, and check whether communication is meeting its purpose.

What should a project manager do first when diagnosing conflict?

Identify the source and context, separate observable facts from assumptions, hear each perspective, and look for underlying interests.

When is collaboration or problem-solving usually preferable in conflict?

Work together toward a solution that addresses key interests. This is usually preferable when the issue matters and time permits.