01
Front
What is coaching at work?
Back
Coaching uses focused conversation, practice, and follow-up to improve performance and develop skills.
Free Online Flashcard Deck
3 Coaching and Feedback Free Online FlashCards
Study 3 Coaching and Feedback with 12 free online flashcards. Review key terms, definitions, and concepts with this interactive flashcard deck.
12 cards
02
Front
What makes feedback actionable?
Back
It is timely, specific, and connected to an agreed goal or observable work standard.
03
Front
Why should positive feedback name what worked?
Back
Naming what worked helps the person understand which behavior to repeat.
04
Front
In SBI feedback, what does Situation identify?
Back
Situation identifies when and where the event occurred.
05
Front
After constructive SBI feedback, how can a coach invite the employee’s perspective?
Back
Ask an open question about what got in the way and what would help next time; this invites the employee’s perspective without treating assumptions as facts.
06
Front
How should a coaching conversation begin?
Back
State the performance goal or skill to work on, then check that both people understand the expectation in the same way.
07
Front
What belongs in a manageable development plan?
Back
Specify the skill or behavior to improve, the action to take, available support, and a time to review progress.
08
Front
How should performance management operate over time?
Back
It is an ongoing cycle of setting expectations, monitoring progress, developing skills, and recognizing results—not only a formal-review conversation.
09
Front
In SBI feedback, how should Behavior be described?
Back
Behavior describes what the coach saw or heard, without labeling the person or guessing motives.
10
Front
In SBI feedback, what does Impact explain?
Back
Impact explains the effect of the behavior on the work, team, customer, or coach.
11
Front
How should a coach ask and listen?
Back
Use open questions and listen to the person’s perspective before offering solutions.
12
Front
How should a coach explore options?
Back
Ask what the person could do differently; offer advice or demonstrate a skill when useful, without unnecessarily taking over problem-solving.
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