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Free Practice Quiz Question List

2 Conflict Resolution for Teams Online Quiz Questions

Use this free practice quiz with 20 questions to review 2 Conflict Resolution for Teams, test your knowledge, and prepare for your next test or exam.

20 questions
01
Choose one
1 point

You notice that two teammates repeatedly interrupt each other and have stopped sharing information. What is the most constructive first response?

  1. A

    Check in privately, describe the observed behavior, and invite the people involved to share their perspectives.

  2. B

    Wait until someone makes a formal complaint before discussing the tension.

  3. C

    Tell the team which person is probably causing the problem.

  4. D

    Raise the disagreement in a team meeting so everyone can decide who is at fault.

02
True or false
1 point

True or false: Any disagreement between teammates is harmful, even if the team addresses it constructively.

  1. A

    True

  2. B

    False

03
Written response
1 point

In the example about customer-request priorities, after how many weeks do the teammates agree to review their process? Enter the number of weeks.

04
Fill in the blank
1 point

When preparing to address a team disagreement, separate observed facts from .

05
Choose one
1 point

A team member raises an allegation of serious misconduct. What should the team leader do?

  1. A

    Invite the people involved to resolve the matter informally and promise that nothing will be reported.

  2. B

    Follow the organization’s formal reporting and support procedures.

  3. C

    Wait for the conflict to affect more of the team before taking action.

  4. D

    Ask the alleged person responsible to investigate the concern alone.

06
Choose all
1 point

A leader is setting ground rules for a conversation about a team disagreement. Select all the rules that fit the recommended approach.

  1. A

    Ask participants to speak respectfully.

  2. B

    Encourage participants to interrupt whenever they disagree.

  3. C

    Keep the discussion focused on specific actions rather than personal attacks.

  4. D

    Explain that participants should avoid interrupting one another.

07
Written response
1 point

What three-part structure can a leader use to describe behavior respectfully without labeling a person’s character? Enter the parts in order, separated by commas.

08
Fill in the blank
1 point

Instead of saying “You never communicate,” a leader can summarize the as “We need a reliable way to hand off urgent requests.”

09
True or false
1 point

True or false: If a leader listens carefully to one person’s perspective, the leader has agreed with that person.

  1. A

    True

  2. B

    False

10
Choose one
1 point

A teammate says, “I want the deadline moved,” because they need enough time to check the work. Which option correctly distinguishes the position from the underlying interest?

  1. A

    The request to move the deadline is an underlying interest, while needing time to check the work is a stated position.

  2. B

    Both statements are positions because they concern work deadlines.

  3. C

    The request to move the deadline is a stated position, while needing enough time to check the work is an underlying interest.

  4. D

    Both statements are interests because they express a preference.

11
Choose all
1 point

A leader wants to handle a disagreement fairly. Select all the actions that support the leader’s role.

  1. A

    Hear each person’s perspective before reaching a conclusion.

  2. B

    Apply the same standards consistently to each person.

  3. C

    Give the most forceful speaker extra time so the leader can decide more quickly.

  4. D

    Make sure one participant does not dominate the discussion.

12
Choose one
1 point

During a conflict discussion, emotions rise and participants can no longer speak calmly. What is the most appropriate response?

  1. A

    Ask the participants to settle the issue immediately, before anyone leaves.

  2. B

    Pause the discussion, restate the ground rules, or arrange separate conversations before reconvening.

  3. C

    Let the most upset participant decide how the conversation will proceed.

  4. D

    End the discussion without explaining what happens next.

13
Open ended
1 point

Two teammates disagree about how to divide urgent work, and each believes the other is making the team’s job harder. Describe a fair process the team leader could use to help them reach a workable outcome and ensure that the agreement is followed up.

14
Choose one
1 point

You notice recurring tension during work handoffs, but you do not yet know why it is happening. What is the most appropriate first step?

  1. A

    Tell the employee that their behavior is damaging the team and require an immediate apology.

  2. B

    Privately describe the observed tension and ask what is happening from their perspective.

  3. C

    Wait until the disagreement becomes an open argument before addressing it.

  4. D

    Ask other team members to decide who caused the tension.

15
True or false
1 point

A manager should try informal conflict resolution first even when a disagreement involves an allegation of harassment.

  1. A

    True

  2. B

    False

16
Choose one
1 point

Before meeting with two teammates about a recurring handoff problem, what should the team lead do to prepare?

  1. A

    Decide which participant seems more credible before hearing both accounts.

  2. B

    Write down each participant's likely motives so you can challenge them.

  3. C

    Identify the specific work issue and its impact, distinguishing observations from assumptions.

  4. D

    Choose a solution in advance so the discussion stays focused.

17
Choose one
1 point

Two teammates disagree about changing a deadline. How can their lead best ensure both perspectives are heard before the group defines the problem?

  1. A

    Give each person uninterrupted time, reflect back the main points, and check that you understood.

  2. B

    Ask each person to respond immediately to the other's claims so the discussion stays balanced.

  3. C

    End the discussion once one participant accepts the other's explanation.

  4. D

    Avoid reflecting back what you heard because it could imply agreement.

18
Written response
1 point

A teammate says, “Move the deadline,” because they need enough time to check the work. In conflict-resolution terminology, what is the need behind the stated request?

19
Choose one
1 point

Two teammates propose different solutions to a scheduling dispute. What is the best way for their lead to assess the options?

  1. A

    Choose the option preferred by the more forceful participant.

  2. B

    Select the fastest option, even if it ignores a relevant team rule.

  3. C

    Keep comparing options until one participant gives up their concern.

  4. D

    Compare proposed options with shared needs, fairness, team goals, and relevant rules.

20
Written response
1 point

A team lead says, “The proposal was interrupted before it was finished. That made it difficult for the group to compare options. What was happening for you?” In the observation-impact-question structure, what is the final element?