01
Choose one
1 point
Which description best captures coaching as defined in the material?
Free Practice Quiz Question List
3 Coaching and Feedback Online Quiz Questions
Use this free practice quiz with 20 questions to review 3 Coaching and Feedback, test your knowledge, and prepare for your next test or exam.
20 questions
02
Fill in the blank
1 point
In the Situation–Behavior–Impact method, the first step identifies when and where the event occurred: .
03
Written response
1 point
What feedback method uses the components Situation, Behavior, and Impact? Enter its full name or abbreviation.
04
Choose one
1 point
A team member asks how to make feedback more useful. Which approach best fits the material?
- A
Tell the person that their work needs to improve
- B
Wait until the next formal review to discuss the issue
- C
Describe a specific example and connect it to an agreed goal or observable work standard
- D
Focus on the person’s general attitude rather than a work example
05
Fill in the blank
1 point
A development plan should identify the skill or behavior to improve, the action the person will take, the available, and a time to review progress.
06
Written response
1 point
What type of question should a coach use to invite a team member to explain what is going well, where they are stuck, or what they have tried?
07
Choose one
1 point
A coach says, “The next team had to pause its review while we confirmed the numbers.” In SBI, what part of the feedback is this statement?
- A
The meeting where the event happened
- B
The effect of the behavior on the work, team, customer, or feedback giver
- C
The action that the team member should take next
- D
The coach’s guess about why the team member acted that way
08
Choose all
1 point
Which qualities make feedback more useful and actionable? Select all that apply.
- A
Give feedback soon enough to be useful
- B
Use broad statements without examples
- C
Describe specific work or behavior
- D
Connect feedback to an agreed goal or observable work standard
- E
Focus on guessed motives
09
Choose one
1 point
A team member is considering ways to improve a work process. What should the coach do if advice or a demonstration might help?
- A
Solve the problem for the team member so the task is completed quickly
- B
Offer advice or demonstrate a skill when useful, while leaving room for the person to solve the problem
- C
Avoid discussing possible solutions
- D
Require the person to use the coach’s first suggestion
10
Choose all
1 point
A team member’s reports often need corrections. Which actions fit the coaching approach described? Select all that apply.
- A
Ask which part of the reporting process is most difficult
- B
Consider a checklist or peer review as short-term support
- C
Take over all future reports indefinitely
- D
Agree on a time to assess the next report and reduce support as accuracy improves
11
Open ended
1 point
A team member’s report is missing updated figures, so the next team cannot begin its review. Describe how you would coach the team member from opening the conversation through follow-up. Include how you would give feedback, involve the team member in choosing an action, and check progress.
12
True or false
1 point
True or false: Effective coaching is simply telling a team member what to do.
- A
True
- B
False
13
Choose one
1 point
A coach says, “The report was missing the updated figures.” Which part of the Situation–Behavior–Impact method does this statement represent?
- A
You are careless about details.
- B
The report was missing the updated figures.
- C
You did not care about the handoff.
- D
The team probably expected you to finish sooner.
14
Written response
1 point
Feedback is more useful when it is delivered soon enough to be relevant to the work. What single word names this quality?
15
Choose one
1 point
A team member is struggling with a task, but the cause is not yet clear. What should the coach do first?
- A
Immediately explain the solution the coach prefers.
- B
List the team member’s mistakes and ask for a promise to improve.
- C
Ask what is going well or where the team member is getting stuck, then listen.
- D
Take over the task to prevent further problems.
16
Choose one
1 point
A team member asks for help with a skill they have not yet mastered. Which response best supports learning while preserving the team member’s role in solving the problem?
- A
Ask what the person could try, and offer advice or demonstrate a skill if useful.
- B
Solve the problem for the person so the task is completed correctly.
- C
Withhold all suggestions, even if the person asks for help.
- D
Set a new performance standard without discussing the difficulty.
17
Written response
1 point
In the handoff example, what did the next team have to do while the missing numbers were confirmed?
18
Choose one
1 point
A team member’s reports often need corrections. Which coaching plan best provides practical support while allowing progress to be checked?
- A
Require the team member to work faster and end the conversation.
- B
Explore the difficult part, agree on a support such as a checklist or peer review, and set a time to assess the next report.
- C
Have the coach review every future report indefinitely.
- D
Wait until the formal performance review before addressing the issue.
19
True or false
1 point
True or false: If circumstances or a team member’s needs change, a coach may adjust the development plan during follow-up rather than treating the original plan as fixed.
- A
True
- B
False
20
True or false
1 point
True or false: If a performance concern continues despite coaching, the coach should keep the matter informal and avoid clarifying the performance standard or next steps.
- A
True
- B
False
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