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3 Conflict Resolution on Teams Free Online FlashCards

Study 3 Conflict Resolution on Teams with 12 free online flashcards. Review key terms, definitions, and concepts with this interactive flashcard deck.

12 cards
01
Front

What counts as workplace conflict?

Back

Workplace conflict is disagreement about tasks, responsibilities, resources, expectations, or working relationships.

02
Front

How can differences benefit a team?

Back

Differences can help a team examine ideas and improve decisions, provided the conflict is handled constructively.

03
Front

What expectations should teams clarify to prevent conflict?

Back

Clarify roles, priorities, deadlines, decision-making, and information-sharing to reduce avoidable misunderstandings.

04
Front

What should leaders examine about their own role in conflict?

Back

Leaders should consider whether their own decisions or behavior may be contributing to tension.

05
Front

What signs call for early conflict intervention?

Back

Repeated misunderstandings, tense exchanges, and missed handoffs can signal conflict. Speak privately with those involved before positions become entrenched.

06
Front

What should a leader do when emotions are too intense for discussion?

Back

If emotions are too intense for a productive conversation, pause and arrange a calmer time to talk.

07
Front

What does listening to understand require?

Back

Give each person time to explain their perspective without interruption. Listening clarifies concerns; it does not require agreement.

08
Front

What kind of questions help reveal perspectives during conflict?

Back

Ask open questions such as, “What happened from your point of view?” or “What would help you move forward?”

09
Front

How can a leader check their understanding of a concern?

Back

Paraphrase the main concern and ask whether you understood it correctly before considering solutions.

10
Front

What makes feedback constructive during a workplace conflict?

Back

Describe specific, observable behavior and its effect, then make a clear request. Avoid assumptions about character or motives.

11
Front

How should a team approach interests during negotiation?

Back

Separate the people from the problem and identify the needs or concerns behind each person’s stated position.

12
Front

What is one way to find a solution to competing needs?

Back

Compare options that address underlying interests, such as alternating use of a limited meeting slot or using a shared schedule.