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Free Practice Quiz Question List

3 Conflict Resolution on Teams Online Quiz Questions

Use this free practice quiz with 20 questions to review 3 Conflict Resolution on Teams, test your knowledge, and prepare for your next test or exam.

20 questions
01
Choose one
1 point

A team repeatedly disagrees about who owns tasks and which deadlines take priority. Which action is most likely to prevent this avoidable conflict?

  1. A

    Wait until the disagreement causes a missed deadline before discussing expectations.

  2. B

    Clarify roles, priorities, deadlines, and how decisions will be made.

  3. C

    Ask teammates to avoid raising concerns until a manager requests them.

  4. D

    Let each person decide independently which priorities matter most.

02
True or false
1 point

A manager listens carefully to each teammate's perspective but has not yet decided whether either person's interpretation is correct. This is consistent with effective conflict resolution.

  1. A

    True

  2. B

    False

03
Written response
1 point

A manager asks, “What happened from your point of view?” to invite a teammate to explain their perspective. What type of questions should the manager use?

04
Fill in the blank
1 point

Constructive feedback focuses on specific, behavior and its effect rather than assumptions about character or motives.

05
True or false
1 point

A concern involves possible harassment at work. A manager should treat it as an ordinary misunderstanding and rely only on an informal conversation.

  1. A

    True

  2. B

    False

06
Choose one
1 point

Two teammates are in a tense exchange and are too upset to discuss a disagreement productively. What should their manager do next?

  1. A

    Continue the discussion immediately so neither person can reconsider their position.

  2. B

    Ask the teammates to resolve the issue without further conversation.

  3. C

    Pause and arrange a calmer time to discuss the issue.

  4. D

    Decide who is at fault before hearing each person's perspective.

07
Choose one
1 point

A manager notices tension growing between two teammates. Which step helps the manager avoid overlooking their own role in the conflict?

  1. A

    Review whether their own decisions or behavior may be contributing to the tension.

  2. B

    Assume the disagreement is caused only by the teammates involved.

  3. C

    Avoid asking about expectations so that people can resolve the issue themselves.

  4. D

    Focus first on deciding which teammate is more reliable.

08
Written response
1 point

In a negotiation, what term describes the needs or concerns behind a person's stated position?

09
Choose all
1 point

A team wants to reduce avoidable conflict. Select all actions that support this goal.

  1. A

    Clarify roles, priorities, deadlines, and how decisions will be made.

  2. B

    Keep concerns unspoken unless a dispute becomes unavoidable.

  3. C

    Share relevant information and raise concerns promptly.

  4. D

    Give regular, specific feedback rather than waiting for frustration to build.

  5. E

    Create a respectful environment where people can disagree without retaliation.

10
Fill in the blank
1 point

To make an agreement specific, summarize who will do what, by when, and how progress will be .

11
Choose one
1 point

Two colleagues both need access to the same limited meeting slot. Which proposed solution best addresses their competing interests while giving them a practical way to coordinate?

  1. A

    Choose which colleague deserves the slot and give it to them permanently.

  2. B

    Use a shared schedule so both colleagues can plan for the limited slot.

  3. C

    Tell both colleagues to stop raising the issue.

  4. D

    Ask each colleague to independently book the slot whenever they need it.

12
Choose all
1 point

A manager is summarizing a resolution so that the team can follow through. Select all details that should be included or confirmed.

  1. A

    Identify who is responsible for each action.

  2. B

    Specify what each person will do and by when.

  3. C

    Leave the next steps open so that each person can interpret the agreement later.

  4. D

    Decide how progress will be checked.

  5. E

    Confirm that everyone understands the agreement.

13
Choose one
1 point

A teammate sends data after a review has begun, forcing the team to postpone its decision. Which response is the most constructive feedback?

  1. A

    “You are careless and always make it hard to work with you.”

  2. B

    “The review went badly because you do not care about the team.”

  3. C

    “When the data arrived after the review began, we had to postpone the decision. Can we agree on a handoff time for the next review?”

  4. D

    “The data arrived late, so you should not be responsible for this work again.”

14
Open ended
1 point

Two teammates disagree about a delayed handoff, and their frustration is beginning to affect cooperation. Describe how their manager could guide them from an initial conversation to a workable agreement and follow-up.

15
True or false
1 point

True or false: Listening to a teammate’s perspective means agreeing with their account.

  1. A

    True

  2. B

    False

16
Written response
1 point

What type of questions can a leader use to invite a teammate to explain their perspective or what would help them move forward?

17
Choose one
1 point

A team notices that important project information is often shared late, after disagreements have already started. Which action would best help prevent avoidable conflict?

  1. A

    Keep concerns private until frustration builds.

  2. B

    Share relevant information and raise concerns promptly.

  3. C

    Wait to give feedback until the disagreement becomes serious.

  4. D

    Avoid sharing information so teammates can decide independently.

18
Choose one
1 point

During a disagreement about a project handoff, both teammates have different accounts of what was expected. What should their leader do to understand their perspectives before considering solutions?

  1. A

    Interrupt each person to correct details as soon as they speak.

  2. B

    Let each person explain without interruption, then summarize the concern and check that you understood it.

  3. C

    Ask the teammates to choose a solution before discussing what happened.

  4. D

    Decide which person is right based on who speaks most confidently.

19
Choose one
1 point

During a planning meeting, a teammate repeatedly speaks over others, and some proposals are not heard. Which feedback statement addresses the behavior constructively?

  1. A

    “You are inconsiderate and never let anyone else contribute.”

  2. B

    “When you spoke over others during planning, some proposals were not heard. Could we take turns sharing ideas at the next meeting?”

  3. C

    “Your attitude is the problem, so you need to change it.”

  4. D

    “Everyone knows you make meetings worse; explain why you do that.”

20
Written response
1 point

If a workplace conflict continues despite an agreed plan, what kind of facilitator may the team consider involving?