01
Front
What is leadership communication?
Back
It is the ongoing exchange of information that helps people understand a shared purpose, coordinate work, raise concerns, and make decisions.
Free Online Flashcard Deck
3 Leadership Communication Free Online FlashCards
Study 3 Leadership Communication with 12 free online flashcards. Review key terms, definitions, and concepts with this interactive flashcard deck.
12 cards
02
Front
What three things should a clear message explain?
Back
A clear message makes it easy to identify what matters, why it matters, and what happens next.
03
Front
What should a leader consider about purpose and audience before communicating?
Back
Consider what the audience should understand, decide, or do, what they already know, and what matters to them.
04
Front
How can a leader make a requested action specific?
Back
State who is responsible for what and by when, so people can understand their responsibilities and deadlines.
05
Front
What should a decision summary include?
Back
Summarize the rationale, the decision, its owner, and any open questions. Written follow-ups help teams remember agreements and reduce ambiguity.
06
Front
What sequence can guide active listening?
Back
Pay attention, withhold judgment, reflect, clarify, summarize, and then share.
07
Front
How can a leader reflect a speaker’s concern accurately?
Back
Restate the main idea and check whether you understood it correctly, rather than assuming your interpretation is accurate.
08
Front
Does active listening mean agreeing with the speaker?
Back
Listening does not require agreement; it requires understanding the other person’s perspective accurately enough to respond to the real issue.
09
Front
What can leaders adapt to suit an audience?
Back
Adapt the level of detail, language, format, tone, and timing to the audience and purpose without changing the underlying facts.
10
Front
How should a leader communicate during uncertainty?
Back
State what is known, what remains unknown, and when people will receive an update.
11
Front
How should a leader raise a concern during disagreement?
Back
Describe observable facts and their impact, ask for the other person’s perspective, and listen before proposing a solution.
12
Front
What is the difference between a position and an interest?
Back
A position is what someone says they want; an interest is the underlying concern or need behind that position.
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