Timedora
Free Practice Quiz Question List

4 Conflict Resolution Online Quiz Questions

Use this free practice quiz with 20 questions to review 4 Conflict Resolution, test your knowledge, and prepare for your next test or exam.

20 questions
01
True or false
1 point

Respectful disagreement can improve a team's decisions by surfacing risks and alternatives.

  1. A

    True

  2. B

    False

02
Fill in the blank
1 point

A disagreement is mainly about trust and how colleagues treat one another, rather than the task itself. This is primarily conflict about .

03
Choose one
1 point

Two teammates disagree about who owns a task and when it is due because each assumed something different. Which source of disagreement best fits this situation?

  1. A

    Relationship strain

  2. B

    Unclear roles or expectations

  3. C

    Perceived unfairness

  4. D

    Different work styles

04
Written response
1 point

When addressing tension, what should a leader describe instead of labeling a person? Enter a concise phrase.

05
Choose one
1 point

A team has had repeated confusion about who makes decisions and when work is due. Which action is most likely to reduce this preventable friction?

  1. A

    Wait until a disagreement obstructs the work before setting expectations

  2. B

    Let each team member decide independently who owns each task

  3. C

    Clarify responsibilities, decision rights, deadlines, and how work will be shared

  4. D

    Avoid discussing how decisions are made so everyone has flexibility

06
True or false
1 point

A leader facilitating a conflict discussion should force the parties to agree so the dispute can end quickly.

  1. A

    True

  2. B

    False

07
Choose all
1 point

Which behaviors are early signs of conflict that a team should address before assumptions harden? Select all that apply.

  1. A

    Repeated misunderstandings

  2. B

    Clear agreement about task ownership

  3. C

    Avoidance between colleagues

  4. D

    Tense exchanges

  5. E

    Unproductive meeting behavior

  6. F

    A team meeting where concerns are raised constructively

08
Fill in the blank
1 point

In conflict resolution, the need behind what someone says they want is called their .

09
Written response
1 point

If people in a heated discussion cannot speak constructively, what immediate action should be taken before arranging a time to return to the issue? Enter a concise phrase.

10
Choose one
1 point

Two colleagues have discussed a conflict and are ready to make an agreement. Which plan is specific enough to support follow-through?

  1. A

    A general promise to communicate better whenever possible

  2. B

    Each person's action, its deadline, and how progress will be checked

  3. C

    A record of who first raised the disagreement

  4. D

    An instruction for one person to resolve the issue alone

11
Choose all
1 point

A manager wants to understand each person's perspective impartially. Which actions support that goal? Select all that apply.

  1. A

    Give each person time to explain without interruption

  2. B

    Interrupt to correct a speaker's account as soon as you disagree

  3. C

    Ask open questions about the person's concerns

  4. D

    Decide which person's perspective is more credible before hearing both

  5. E

    Summarize what you heard to check your understanding

12
Choose one
1 point

Two colleagues have tried to address a dispute themselves but cannot resolve it. What support may help them move forward?

  1. A

    Require one party to accept the other's preferred outcome

  2. B

    Keep the matter private and avoid seeking any further support

  3. C

    Consider a neutral mediator or appropriate HR support

  4. D

    Postpone action indefinitely and assume the issue will resolve itself

13
Open ended
1 point

One colleague insists on controlling a project schedule, saying that reliable time for quality checks is essential. Another colleague wants shared control of the schedule. Explain how a fair facilitator could help them move from these stated positions toward a workable resolution.

14
Choose one
1 point

Two teammates disagree about who owns a task and when it is due. Which source of conflict best fits this situation?

  1. A

    Different interpretations of the work

  2. B

    Unclear roles or expectations

  3. C

    Perceived unfairness

  4. D

    Relationship strain

15
Choose one
1 point

Two teams need the same limited staff time but disagree about which deliverable should be completed first. What is the main source of their disagreement?

  1. A

    Relationship strain

  2. B

    Different interpretations of information

  3. C

    Competing priorities or limited resources

  4. D

    Unclear decision rights

16
Choose one
1 point

Colleagues review the same project guidance but draw different conclusions and prefer different ways of making decisions. Which source of disagreement best describes this?

  1. A

    Different interpretations or work styles

  2. B

    Perceived unfairness

  3. C

    Unclear roles or expectations

  4. D

    Limited resources

17
Choose one
1 point

A project update was sent after a review meeting, leaving no time for the team to comment. What is the most constructive way to raise this concern?

  1. A

    Tell the colleague that they are careless.

  2. B

    Avoid raising the concern until the next project.

  3. C

    Ask the team to decide who is at fault.

  4. D

    Describe what happened and its effect, then ask to agree on a review deadline.

18
True or false
1 point

True or false: Respectful disagreement can improve a team's decisions by bringing risks and alternatives to light.

  1. A

    True

  2. B

    False

19
Written response
1 point

In conflict resolution, what is the term for the need behind a person's stated position? For example, a request to control a project schedule may stem from a need for reliable time to complete quality checks.

20
Written response
1 point

When serious misconduct is alleged, what type of procedures may be required instead of relying on informal discussion alone?