4 Conflict Resolution Free Online FlashCards

What is conflict?

Conflict is a disagreement between people whose needs, expectations, interpretations, or goals differ.

How can respectful disagreement help a team?

Respectful disagreement can improve decisions by bringing risks and alternatives to light.

What are common sources of workplace conflict?

Disagreements may involve the work, relationships, or values. Common causes include unclear expectations, competing priorities, different work styles, perceived unfairness, and disrespectful conduct.

What are early signs of escalating conflict?

Repeated misunderstandings, avoidance, tense exchanges, and unproductive meeting behavior can signal rising tension.

How should you raise a concern about someone's conduct?

Describe the specific action and its effect instead of labeling the person. This keeps attention on the problem and a workable next step.

How should you prepare for a conflict-resolution conversation?

Identify the specific issue, its impact, and what a workable outcome would look like. Check your assumptions and be ready to hear another account.

When may conflict need mediation or formal support?

A neutral mediator or appropriate HR support may help when people cannot resolve the matter themselves. Allegations of bullying, harassment, discrimination, threats, or other serious misconduct may require formal procedures.

When can conflict become harmful?

Conflict becomes harmful when communication breaks down, people feel threatened or disrespected, or the dispute obstructs work.

Why should you look beyond the stated issue?

The stated issue may hide a deeper concern. A disagreement about who presents a project, for example, may also involve worries about recognition or trust.

How can leaders prevent avoidable team friction?

Clarify responsibilities, decision rights, deadlines, and how work will be shared. Set expectations for respectful discussion and make it safe to raise concerns.

What should you do when a discussion becomes too heated?

Pause the discussion if people cannot speak constructively, then arrange a time to return to it.

How can you listen effectively during conflict resolution?

Let each person explain without interruption. Ask open questions and summarize what you heard to check your understanding.