Free Practice Quiz Question List

2 Planning and Goal Setting Online Quiz Questions

Use this free practice quiz with 20 questions to review 2 Planning and Goal Setting, test your knowledge, and prepare for your next test or exam.

20 questions

True or false

1 point

True or false: After implementation, managers monitor results and may revise actions or assumptions as conditions change.

A
True
B
False

Choose one

1 point

Which description best captures the management process of planning?

A
A review of employee performance after a project ends
B
A process of deciding what an organization wants to accomplish and how it will get there
C
A list of procedures for handling routine tasks
D
A forecast of external conditions without decisions about action

Fill in the blank

1 point

In the planning process, managers make explicit expectations about future demand, costs, or staffing; these expectations are called .

Written response

1 point

What term describes an organization's broad public mission or aspiration, rather than the specific goals that guide employees' work?

Choose one

1 point

A grocery store aims to become known for reliable local produce. Its purchasing team plans to build relationships with nearby farms. What level of plan is this?

A
A strategic plan, because it sets organization-wide long-term direction
B
An operational plan, because it specifies recurring near-term tasks
C
A tactical plan, because it turns priorities into a functional plan
D
A contingency plan, because it specifies alternatives if an assumption fails

Choose all

1 point

Select all features that make an organizational goal useful.

A
It identifies an outcome that can be evaluated.
B
It avoids specifying when the outcome should be achieved.
C
It includes a way to measure progress.
D
It is useful only if it is ambitious, regardless of available resources.

True or false

1 point

True or false: If a supplier disruption interrupts normal work, a contingency plan can identify alternative actions.

A
True
B
False

Fill in the blank

1 point

A manager documents the steps staff should follow whenever they process a routine return. Those step-by-step instructions are .

Choose one

1 point

A manager needs to turn a department's objective into assigned tasks, deadlines, standards, and resource needs for the coming weeks. Which planning tool is the best fit?

A
A public aspiration that communicates the organization's purpose
B
A division's plan for translating broad priorities into its work
C
An alternative course of action for an unexpected disruption
D
A schedule of near-term tasks, owners, deadlines, standards, and resources

Written response

1 point

What term describes the process in which managers compare results with intended outcomes and then adjust actions or assumptions?

Choose all

1 point

An organization is revisiting its strategic direction. Select all considerations that belong in strategic planning.

A
The organization's mission and long-term objectives
B
External opportunities and threats
C
Only the schedule for the next recurring task
D
Internal capabilities and major choices about where to focus resources

Open ended

1 point

A department is asked to reduce delays, but its manager does not know whether the main cause is staffing, workflow, or demand. Describe how the manager should develop and follow up on a plan, from assessing the situation through reviewing results.

Choose one

1 point

Two departments propose targets that would compete for the same limited resources. Which principle should guide managers as they coordinate the goals?

A
Each department should set targets independently to avoid being constrained by other units.
B
Department targets should support organization-wide priorities and avoid undermining another unit's work.
C
Operational goals should replace broad organizational priorities.
D
Only official goals need to be coordinated across the organization.

Choose one

1 point

A project manager needs to communicate how much funding is planned for each project activity. Which operational planning tool best serves this purpose?

A
A policy describing how managers should handle recurring decisions
B
A budget showing the amount of resources planned for the project
C
A procedure listing the steps for a recurring task
D
A contingency plan naming actions to take if an assumption fails

Choose one

1 point

A hospital unit creates a schedule of recurring patient-intake tasks and assigns responsibility for each task to specific staff members. What kind of plan is the unit creating?

A
A strategic plan setting the organization’s long-term direction
B
A tactical plan translating organization-wide priorities into a division’s work
C
An operational plan specifying recurring tasks and staff responsibilities
D
An official goal stating the organization’s broad public aspiration

Written response

1 point

A company prepares alternative actions in case a key assumption about supplier availability proves wrong. What type of plan is it preparing?

Choose one

1 point

Which goal would be easiest for a manager to evaluate because it states a measurable outcome and a time frame?

A
Improve staff morale as much as possible
B
Provide excellent service to every customer
C
Encourage employees to work more efficiently
D
Reduce average customer wait time from 12 minutes to 8 minutes by June 30

True or false

1 point

True or false: Once an organization puts a plan into action, planning is finished and the plan should not be revised.

A
True
B
False

Written response

1 point

A company publicly states its broad mission and aspiration. What are these broad organizational goals called?

Choose one

1 point

Before comparing ways to expand a service, managers estimate future demand and staffing availability. Which planning step are they carrying out?

A
Create schedules and budgets for carrying out the plan
B
Identify expectations about future demand, costs, or available resources
C
Monitor results against the intended outcomes
D
Assign recurring tasks to employees