03 Verbal and Nonverbal Messages Free Online FlashCards

What is verbal communication?

Verbal communication uses language—spoken, written, or signed words—arranged according to shared conventions.

What is nonverbal communication?

Nonverbal communication uses signals other than linguistic words, such as facial expressions, gestures, posture, personal space, and vocal qualities.

Are writing and sign languages verbal or nonverbal communication?

Writing and sign languages are verbal communication because they use language, even though they are not spoken.

What is a word’s denotation?

Denotation is a word’s relatively direct or literal meaning.

What does relational meaning communicate?

Relational meaning is what a message suggests about the relationship or the speaker’s attitude.

What does vocalics include?

Vocalics, or paralanguage, includes vocal qualities such as pitch, volume, rate, pauses, and voice quality.

Why shouldn’t one nonverbal cue be treated as conclusive evidence?

Nonverbal cues vary with the person, relationship, situation, and culture; one behavior alone does not prove a particular emotion or intention.

How can a nonverbal cue repeat a verbal message?

A nonverbal cue repeats a message when it reinforces the same meaning, such as a nod reinforcing “yes.”

How does a nonverbal cue complement words?

A cue complements words when it adds feeling or meaning, such as a warm smile and embrace accompanying “I missed you.”

What does it mean for a nonverbal cue to accentuate words?

A cue accentuates words when it emphasizes part of the message, such as stressing “I” in “I sent the report.”

How can a nonverbal cue substitute for words?

A cue substitutes for words when it takes their place; for example, a wave can replace saying “hello.”

How can nonverbal cues regulate a conversation?

A cue regulates an interaction when it signals turn-taking or readiness to speak; a pause, gaze, or posture change can do this.