01
Choose one
1 point
A colleague says a changed deadline may leave the team too little time. Which response best demonstrates active listening?
Free Practice Quiz Question List
04 Listening and Feedback Online Quiz Questions
Use this free practice quiz with 20 questions to review 04 Listening and Feedback, test your knowledge, and prepare for your next test or exam.
20 questions
02
True or false
1 point
True or false: Listening carefully to understand someone requires agreeing with that person’s conclusions.
- A
True
- B
False
03
Written response
1 point
While a speaker is explaining a problem, a listener mentally rehearses a reply and misses some details. What listening barrier is occurring?
04
Fill in the blank
1 point
An active listener says, “It sounds frustrating,” rather than declaring that the speaker is angry. This is an example of .
05
Choose one
1 point
A friend describes a difficult experience and seems to want support. Which response best fits that purpose?
- A
List possible solutions before responding to the person's experience.
- B
Ask the person to prove that the experience was difficult.
- C
Acknowledge what the person experienced before offering advice.
- D
Change the subject to avoid making the person uncomfortable.
06
Choose all
1 point
A conversation is difficult to follow because of noise, unfamiliar terms, and limited attention. Select all responses that could practically address these barriers.
- A
Move to a quieter place if background noise is interfering.
- B
Pretend to understand so the conversation can continue.
- C
Ask the speaker to explain an unfamiliar term.
- D
Keep multitasking while trying to remember every detail.
- E
If attention is limited, say so and arrange a time to continue.
07
True or false
1 point
True or false: Critical listening means searching for faults in a speaker and attacking the speaker's message.
- A
True
- B
False
08
Written response
1 point
When critical listening reveals that more information is needed, what may a careful listener do instead of immediately accepting or rejecting a claim?
09
Fill in the blank
1 point
A speaker says a new policy “will improve productivity,” but gives no measured results. The claim about what will happen is a .
10
Choose one
1 point
A listener wants to understand which part of a schedule is causing difficulty. Which question is the clearest open, clarifying question?
- A
“You are upset about the schedule, right?”
- B
“What part of the schedule is most difficult?”
- C
“The schedule is the only problem, isn't it?”
- D
“You want me to change the schedule, yes?”
11
Choose all
1 point
A persuasive claim may influence a team's decision. Select all questions that reflect critical listening.
- A
Check whether the reasons and evidence are relevant and sufficient.
- B
Assume a confident speaker must be reliable on the subject.
- C
Consider whether important context or counterevidence is missing.
- D
Treat the speaker's interpretation as a measured fact.
- E
Consider whether the source has relevant knowledge of the subject.
12
Open ended
1 point
In a discussion, someone says a proposal's cost is the main concern. Write a brief response that uses active listening to check understanding, asks for clarification, and then shares a respectful perspective.
13
Choose one
1 point
After a complex meeting, a listener realizes that several details are hard to recall. Which practice from the material could help reduce this memory barrier?
- A
Focus only on the speaker's exact wording.
- B
Avoid notes so that no details are recorded incorrectly.
- C
Rehearse a summary while the speaker is still talking.
- D
Identify the main points and take useful notes.
14
Choose one
1 point
Which behavior best helps prevent interrupting while listening to someone?
- A
Interrupt as soon as you think you know what the speaker will say.
- B
Pause and let the speaker finish before responding.
- C
Plan your response while the speaker is still talking.
- D
Change the subject to avoid a difficult exchange.
15
Choose one
1 point
A teammate describes a disappointing decision but has not named an emotion. Which response acknowledges a possible feeling without assuming what the teammate feels?
- A
“You’re angry about the decision.”
- B
“You shouldn’t take the decision so personally.”
- C
“It sounds like the decision may have been frustrating.”
- D
“I know exactly how you feel.”
16
True or false
1 point
True or false: Critical listening means attacking the speaker or looking only for faults in the message.
- A
True
- B
False
17
Written response
1 point
A listener asks, “What part of the schedule is most difficult?” What type of question is this?
18
Choose one
1 point
A listener repeatedly checks a phone during a conversation and misses important details. Which listening barrier most directly explains this?
- A
Divided attention
- B
Bias and assumptions
- C
Information or language overload
- D
Environmental or physical distraction
19
Choose one
1 point
A manager says a proposed policy “will improve productivity.” What is the most careful first step in evaluating this claim?
- A
Treat the claim as a measured result because it is stated confidently.
- B
Reject the claim because predictions cannot be evaluated.
- C
Assume productivity means the same thing in every workplace.
- D
Recognize it as a prediction and ask what evidence supports it and how productivity is defined.
20
Written response
1 point
What four-part sequence is recommended for responding after listening?