04 Listening and Feedback Free Online FlashCards

What are the main parts of the listening process?

Listening involves attending to a message, interpreting it, remembering important points, evaluating it when appropriate, and responding.

What is active listening?

Active listening means deliberately attending to a speaker and checking your understanding, rather than merely appearing attentive.

How can a listener give focused attention?

Give focused attention by reducing distractions and using attentive cues, such as eye contact, in ways appropriate to the person and situation.

Why pause before responding?

Pausing gives you time to process the message and helps prevent interrupting the speaker.

What does paraphrasing do in active listening?

Paraphrasing restates the speaker’s central idea in your own words to check that you understood it.

What is the purpose of an open clarifying question?

Open clarifying questions invite more information, helping the listener understand what the speaker means.

How can you acknowledge a speaker’s feelings without assuming?

Acknowledge a possible feeling without asserting it as fact; for example, say “It sounds frustrating” rather than assuming “You’re angry.”

What should a meeting summary help confirm?

A summary briefly recaps decisions, responsibilities, and unresolved questions to confirm shared understanding.

Does listening to understand mean agreeing with the speaker?

No. Paraphrasing and asking questions check meaning; they do not endorse the speaker’s claims or conclusions.

How can planning your reply too early interfere with listening?

Rehearsing what to say next while the speaker is still talking can divert attention and cause you to miss important details.

What should you do when a listening barrier appears?

Identify what is interfering and take a practical step, such as moving somewhere quieter, asking for an explanation, requesting a pause, or taking notes.

What is critical listening?

Critical listening analyzes or evaluates a message, especially its claims and supporting evidence, before accepting, rejecting, or withholding judgment.