4 Communication in Organizations Free Online FlashCards

What are the main parts of a communication episode?

A sender encodes and sends a message through a channel; a receiver decodes it and may respond with feedback.

How do encoding and decoding differ?

Encoding turns an idea into words or other symbols; decoding is the receiver’s interpretation of those symbols.

How does feedback help complete a communication loop?

Feedback helps the sender assess whether the message was understood and can prompt clarification or a revised message.

What is noise in organizational communication?

Noise is anything that interferes with a message or its interpretation, such as distractions, stress, unclear terms, or loud machinery.

When is a live conversation often a better channel than a written message?

A live conversation often suits complex, sensitive, or ambiguous topics because people can ask questions and adjust explanations in real time.

What is one advantage of written communication at work?

Written messages are useful when details need to be recorded or shared consistently.

What does active listening involve?

Active listening means attending to a speaker, making sense of the message, and responding appropriately.

How can paraphrasing check understanding?

Paraphrase important points and ask whether your understanding is correct; this gives the speaker a chance to confirm or clarify.

Does understanding a message mean agreeing with it?

Understanding means grasping what someone communicated; it does not require agreeing with the message.

What is informational feedback?

Informational feedback reports information about a message, action, or result, such as a project’s status.

What is corrective feedback?

Corrective feedback identifies an error or challenges an assumption, giving the recipient information to address.

What is filtering as a communication barrier?

Filtering occurs when someone changes or withholds information, perhaps to make results seem more favorable or avoid delivering bad news.